Customer Community Manager

New

Skills

Content Strategy Event Management Leadership Relationship Building

Job Overview

As a Sr. Manager of Customer Marketing, you will be responsible for defining and owning the end-to-end customer community strategy. This includes building structured feedback loops to influence product, marketing, and GTM decisions, owning community programming, content strategy, and engagement calendar, managing day-to-day community ops, platforms, events, and moderation, growing a diverse high-value community, and activating customer champions to drive advocacy and brand credibility.

Responsibilities
  • Define and own the end-to-end customer community strategy
  • Build structured feedback loops to influence product, marketing, and GTM decisions
  • Own community programming, content strategy, and engagement calendar
  • Manage day-to-day community ops, platforms, events, and moderation
  • Grow a diverse, high-value community across industries, segments, and regions
Requirements & Qualifications
  • 8+ yrs in customer marketing/advocacy in B2B SaaS
  • 2+ yrs in leadership
  • Proven success launching and scaling customer communities or advisory programs
  • Strong relationship-building with senior execs and day-to-day users
  • Strategic thinker

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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