Customer Service Representative (Part-Time)

New

Skills

Adaptability Communication Skills Customer Service Problem-solving Standard operating procedures

Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services. Provide excellent customer service in a timely and positive manner. Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience. Handle issues and complaints where appropriate. Maintain policies and standard operation procedures. Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment. People-first communicator - you listen with empathy, connect easily, and meet members where they are. Clear and confident in both written and spoken communication, with the ability to answer questions in the moment. Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans.

Key Responsibilities
  • Handle inbound calls and chat boxes from members
  • Provide excellent customer service
  • Build rapport with existing members
  • Handle and resolve issues and complaints
  • Maintain standard operation procedures
Requirements & Qualifications
  • High school diploma or equivalent required
  • Bachelor’s degree preferred
  • Bilingual in English and Spanish preferred
  • Experience in healthcare or insurance preferred
  • Available for specified shift options

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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