Digital Growth CSM

New

Skills

Adaptability Analytical Skills Analytics Automation Communication Communication Skills Customer Service Data-driven decision-making Project Management

Job Overview

The Customer Success Manager (CSM) is responsible for the overall engagement, success, and retention of assigned customer accounts. Acting as both the internal advocate for the client and the external representative of Blackbaud, the CSM ensures that client objectives are met by fostering trusted relationships and strategic communication.

Responsibilities
  • Drive Platform Adoption and Retention
  • Develop Customer Success Plans
  • Strategic Communication
  • Trusted Customer Advocate
  • Collaborate Cross-Functionally
  • Monitor Key Performance Metrics
  • Support and Training Identification
  • Champion the Customer’s Voice
  • Continuous Learning and Adaptation
Requirements & Qualifications
  • Technical Proficiency
  • Exceptional Communication Skills
  • Customer-Centric Approach
  • Critical Thinking and Problem Solving
  • Organization and Time Management
  • Team Collaboration and Emotional Intelligence
  • Adaptability
  • Data-Driven Mindset
  • Self-Motivation and Learning

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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