Director Technical Writing Lead

New

Skills

Content Strategy devsecops Director Documentation Git Leadership Mentoring Process Automation Technical Writing Ux Research

The Director of Technical Writing at GitLab leads a globally distributed team, setting strategy and ensuring delivery of high-quality, user-focused documentation for millions of GitLab users worldwide. This remote-first leadership role involves cross-functional collaboration, adoption of modern docs-as-code workflows, and driving continuous improvement to optimize product learnability and user experience.

Key Responsibilities
  • Develop and implement strategic direction, guidelines, and goals for technical writing across the organization.
  • Hire, mentor, and support Technical Writers, Technical Writing Managers, and Full Stack Engineers.
  • Advocate for documentation best practices and ensure documentation is prioritized and valued company-wide.
  • Oversee creation, maintenance, and improvement of comprehensive product documentation for diverse audiences.
  • Drive collaboration with UX, engineering, product management, and community teams to deliver impactful documentation.
  • Lead data-driven documentation improvements through UX research and analytics.
  • Identify and implement process improvements, automation, and workflow enhancements.
  • Manage resource allocation, staffing strategy, and professional development for the Technical Writing team.
  • Represent documentation in executive forums, influencing strategic product decisions.
  • Ensure alignment with company values and remote work best practices.
Required Skills & Qualifications
  • Proven leadership experience managing and mentoring technical writing teams in a software or SaaS environment.
  • Expertise with docs-as-code workflows, Git, and modern documentation tooling.
  • Strong understanding of developer tools, DevSecOps, and open-source software.
  • Track record of implementing data-driven approaches to assess documentation quality and user engagement.
  • Exceptional written and verbal communication skills, emphasizing clarity and user needs.
  • Bachelor’s degree in a relevant field or equivalent practical experience.
  • Preferred: Experience with AI-powered documentation solutions, search optimization, and quality assurance.
  • Experience leading documentation for developer-focused products or platforms.
  • Familiarity with CI/CD and GitLab.
  • Strong background in process improvement, innovation, and working with open-source communities.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Sr Product Marketing Manager

New

Drive narrative consistency across campaigns and content

Lead content strategy and enablement efforts

Ai Cloud Security Content Strategy Endpoint Security

Senior Content Program Manager

New

Build and oversee content standards, dashboards, and processes.

Define editorial standards, feedback programs, and reporting mechanisms.

Analysis CMS Collaboration Content Strategy

Senior Content Strategist

New

Lead content strategy for help articles and SOPs.

Create actionable member-facing and internal content.

Ai Tools CMS Content Creation Content Strategy

Crypto Content Operations Lead

New

Manage end-to-end content systems for iGaming crypto website

Collaborate with Product for content enhancement based on data

Ai Automation Content Strategy Crypto

Social Media Response Associate

Posted 7 days ago

Execute multi-platform social media strategy

Analyze and summarize sentiment learnings

Community engagement Content Strategy Copywriting Customer Service

Senior Communications Manager

Posted 7 days ago

Own and develop editorial strategy across communication channels

Translate complex technical updates into clear narratives

Content Strategy Ghostwriting

Content Marketing Manager

Posted 7 days ago

Own and drive content strategy for brand and demand

Lead and mentor a growing content team

Content Strategy Cross-functional Collaboration Data-driven decision making

Sr. Social Media Strategist

Posted 11 days ago

Lead and execute social media strategies and campaigns effectively

Enhance content strategy aligned with brand values and current trends

Analytical Skills Collaboration Content Strategy Digital Marketing

Content Designer, Personalization

Posted 12 days ago

Lead content strategy and set standards for agentic products

Design, author, and evaluate prompts and system instructions

agility Collaboration Content Strategy LLMs

Content Marketing Manager

Posted 13 days ago

Lead and develop high-performing content team

Set standards for content quality and strategy

B2B Marketing Client Communication Content Marketing Content Strategy

Account Manager

Posted 13 days ago

Oversee partnerships to ensure successful completion

Manage client, talent, and team relationships

Analytics Conflict resolution Content Strategy Influencer marketing

Senior Content Manager

Posted 13 days ago

Lead content strategy for digital assets

Align content with AI-powered search trends

Communication Skills Content Strategy

Presentation Design Lead

Posted 13 days ago

Lead presentation design for key company events and leadership decks.

Collaborate on content strategy and brand storytelling through visual design.

Art Direction Collaboration Content Strategy Design Systems

Content Marketing Project

Posted 13 days ago

Create activation content (emails, landing pages, ads)

Develop webinars and events materials

Campaign Management Content Marketing Content Strategy Copywriting

Senior Design Strategist

Posted 14 days ago

Lead development of human-centered design strategies

Translate insights into visual stories and solutions

Content Strategy Design Thinking Information Architecture Visual Storytelling

Ecosystem Marketing Manager

Posted 14 days ago

Manage ecosystem marketing relationships and drive alignment.

Develop a content strategy for the developer community.

Content Strategy Marketing Partnerships Program Management

Content Creator - Social Media

Posted 14 days ago

Create engaging social-first content

Manage multiple social media platforms

Content Creation Content Strategy Instagram Linkedin

Corporate Communications Manager

Posted 15 days ago

Support and strengthen communication strategy for Hims & Hers

Lead communications initiatives and content development

Content Development Content Strategy Crisis Communications Regulatory Compliance

Senior Marketing Manager

Posted 15 days ago

Lead customer expansion event strategy

Drive revenue growth through global events

Account management Budget Management Content Strategy Event Management

Chief of Staff/Operations

Posted 18 days ago

Own end-to-end initiatives with a strategic focus

Collaborate closely with the founder for fast-paced operations

Brand management Communication Skills Content Strategy Copywriting

Remote Senior Content Manager

Posted 23 days ago

Hiring a Senior Content Manager for remote work in specific time zones

Creating and managing engaging content for Chili Piper

Content management Content Marketing Content Strategy Email Marketing

Global Media Manager APAC (Remote)

Posted 29 days ago

Lead and expand affiliate marketing and media partnerships in Japan and Southeast Asia.

Manage affiliate programs in secondary regions like GCC and Latin America.

Affiliate Marketing Compliance Content Strategy Data Analysis

Remote Content Marketing Specialist

Posted 33 days ago

Hiring a remote Content Marketing Specialist

Full-time position in the United States

Communication Skills Content Marketing Content Strategy Creativity

Product Manager II, Content Experience

Posted 34 days ago

Hiring a Product Manager II for content experience.

Full-time remote position in the United States.

Communication Skills Content Creation Content Strategy Cross-functional Collaboration

Remote Content Marketing Intern

Posted 52 days ago

Assist in creating and managing engaging content for marketing purposes.

Contribute to social media management and campaign development.

Content Creation Content Marketing Content Strategy Creativity

Senior Content Marketer

Posted 85 days ago

Execute and maintain content strategies for B2B tech customers

Create high-quality content aligned with SEO and business goals

Ai Tools Content Marketing Content Strategy Content Writing

Customer Content Director

Posted 89 days ago

Develop and execute customer content strategy.

Create engaging content for customer touchpoints.

Brand messaging Collaboration Communication Skills Content Creation

Executive Producer Content

Posted 107 days ago

Lead and manage content production

Coordinate remote teams globally

2D 3d Community engagement Content Strategy

Senior Content Designer Role

Posted 111 days ago

Hire a Senior Content Designer

Promote remote work flexibility

Collaboration Tools Content Design Content designer Content management systems

Remote Content Marketing Manager

Posted 124 days ago

Hire a remote content marketing manager

Increase brand awareness through strategic content

Content Marketing Content Strategy Copywriting Digital Marketing

Remote Account Manager Role

Posted 124 days ago

Hire a full-time remote account manager

Deliver high-quality content to clients

Account management Account manager Client Communication Content Creation

Reddit Growth Strategist

Posted 125 days ago

Ignite organic engagement in local Reddit communities

Curate and craft authentic, compelling content

Community engagement Content Strategy Data Analysis Partnerships

Marketing Audience Specialist

Posted 129 days ago

Recruit audience for live events

Execute marketing campaigns remotely

Communication Skills Content Strategy Crm systems Data Analysis

Digital Experience SEO Specialist

Posted 134 days ago

Hire a remote SEO specialist

Enhance Mattermost's digital experience

Content Strategy Css Digital Marketing Google Analytics

Social Media Content Consultant

Posted 136 days ago

Create engaging daily social media content

Foster and grow online community engagement

Communication Community engagement Content Creation Content Strategy

International Content Director

Posted 137 days ago

Expand global content reach

Lead international growth initiatives

Brand management Content Marketing Content Strategy Cross-functional Communication

Social Media Strategy Director

Posted 142 days ago

Hire a remote director

Develop and execute social media strategy

Community engagement Content Marketing Content Strategy Copywriting

Senior Content Designer Role

Posted 143 days ago

Hire a Senior Content Designer

Support remote work across the US

Accessibility Agile Methodology Content designer Content management systems

Content Strategy Lead

Posted 144 days ago

Develop and execute unified content strategy

Lead and inspire content team

Analytics Content Strategy Email Marketing Leadership

QuantumLeap Content Strategist

Posted 146 days ago

Develop QuantumLeap™ positioning narrative

Elevate Carrier’s brand in data center market

B2B Marketing Content Strategy Project Management Storytelling

Web3 Marketing & PR Lead

Posted 153 days ago

Build and execute innovative marketing campaigns

Shape and amplify brand narrative and identity

Advertising Communication Community Management Content Marketing

Remote Content Creator Role

Posted 153 days ago

Hire a remote content creator

Support online collaboration and brainstorming

Brand messaging Content Marketing Content Strategy Copywriting

Senior Content Strategist

Posted 153 days ago

Hire a senior content strategist

Support integrated content across channels

Analytics Brand messaging Campaign Management Content Marketing

Remote Content Strategist Role

Posted 154 days ago

Hire a remote content strategist

Enhance team collaboration through content

Analytics Brand management Collaboration Tools Content management systems

Remote Sales Content Specialist

Posted 159 days ago

Hire a remote content specialist

Support sales through strategic content

Brand messaging Content management systems Content Strategy Copywriting

Content Marketing Specialist

Posted 160 days ago

Drive user traffic and sign-ups

Create and optimize engaging content

Content Marketing Content Strategy English Google Analytics

Social Media Content Consultant

Posted 168 days ago

Create and manage engaging social media content

Foster and moderate online community engagement

Community engagement Content Creation Content Strategy Copywriting

Remote User Acquisition Specialist

Posted 169 days ago

Acquire new users for travel platform

Develop and optimize digital campaigns

A/b Testing Campaign Management Content Strategy Data Analysis

Senior Growth Editor Role

Posted 176 days ago

Hire senior editor for growth

Drive content strategy for Mercury

Analytics Content Marketing Content Strategy Copywriting

Lead UX Designer Wikimedia

Posted 182 days ago

Design simple, accessible user experiences

Prototype and test innovative features

Collaboration Content Strategy Creative Design Systems
overtime