Retail Blogs

Startups Are Drowning in Support Tickets: A CTO’s Guide to Scaling Omnichannel Customer Support Without Chaos

Startups Are Drowning in Support Tickets: A CTO’s Guide to Scaling Omnichannel Customer Support Without Chaos

Bay Area startups are drowning in support tickets. Learn how CTOs use AI, automation, and Virtual Delivery Centers to scale …

Automating Customer Support Without Losing the Human Touch: A Guide for CTOs and CX Leaders

Automating Customer Support Without Losing the Human Touch: A Guide for CTOs and CX Leaders

For Chief Technology Officers (CTOs) and Customer Experience (CX) Leaders, the mandate is clear: deliver efficient, 24/7 support at scale, …

Solving Stock-Outs and Overstocking: Inventory Management Strategies for Retailers

Solving Stock-Outs and Overstocking: Inventory Management Strategies for Retailers

A VDC is a cloud-based, on-demand resource hub that connects your business with pre-vetted technology teams specializing in inventory management, …

Shortening Delivery Times Without Increasing Costs: Logistics Secrets Revealed

Shortening Delivery Times Without Increasing Costs: Logistics Secrets Revealed

Shortening delivery times while controlling costs doesn’t have to be a losing battle.

Rethinking Personalization: Leveraging Longitudinal Insights for Lasting Impact

Rethinking Personalization: Leveraging Longitudinal Insights for Lasting Impact

Longitudinal experimentation establishes a robust foundation for personalization, allowing businesses to prioritize what works and adapt in real time.

Building a Scalable Marketplace Platform: Key Technologies for Growth and Optimization

Building a Scalable Marketplace Platform: Key Technologies for Growth and Optimization

Scalability is the key to building a successful marketplace that can handle growth without sacrificing performance or user experience.

How DTC Brands are Redefining Customer Relationships: The Power of Direct Engagement

How DTC Brands are Redefining Customer Relationships: The Power of Direct Engagement

Brands that once relied on third-party retailers, distributors, and other intermediaries are now taking control of their destiny.

The Essential Tech Stack for DTC Success: From ECommerce Platforms to CRM Solutions

The Essential Tech Stack for DTC Success: From ECommerce Platforms to CRM Solutions

For DTC brands, success hinges on having the right technology stack in place.

Enhancing Retail and Online Sales: Leveraging eCommerce Platforms and AR to Boost Customer Engagement

Enhancing Retail and Online Sales: Leveraging eCommerce Platforms and AR to Boost Customer Engagement

The furniture and home decor industry has undergone a digital revolution in recent years, with more consumers turning to online …

The Future of Inventory Management: How Automation and AI Are Revolutionizing Retail Stores and Supermarkets

The Future of Inventory Management: How Automation and AI Are Revolutionizing Retail Stores and Supermarkets

For years, inventory management in retail was a labor-intensive process.

Maximizing Sales Operations with Data-Driven Insights in Retail

Maximizing Sales Operations with Data-Driven Insights in Retail

The future of retail sales operations lies in data-driven insights.

Optimizing Service and Maintenance: Leveraging Technology to Improve Customer Retention

Optimizing Service and Maintenance: Leveraging Technology to Improve Customer Retention

Service and maintenance are critical revenue streams for dealerships and key components of the customer experience.

Enhancing Customer Support in Marketplaces: Leveraging AI and Automation for Better Service

Enhancing Customer Support in Marketplaces: Leveraging AI and Automation for Better Service

Customer support is a critical component of marketplace success, directly impacting buyer satisfaction, vendor relationships, and overall platform credibility.

Driving Foot Traffic: The Role of Digital Marketing and Promotions in Modern Malls

Driving Foot Traffic: The Role of Digital Marketing and Promotions in Modern Malls

Digital marketing and promotions are essential tools for modern malls seeking to attract and engage visitors.

The Rise of Personalization in DTC: How to Use Data to Deliver Tailored Experiences

The Rise of Personalization in DTC: How to Use Data to Deliver Tailored Experiences

Personalization is at the heart of the DTC revolution, offering brands the opportunity to connect with customers on a deeper …

24/7 Customer Support in ECommerce: How AI Chatbots and Self-Service Portals are Transforming Customer Service

24/7 Customer Support in ECommerce: How AI Chatbots and Self-Service Portals are Transforming Customer Service

AI chatbots have quickly become a game-changer for ECommerce businesses.

The Importance of Data-Driven Marketing for ECommerce Success

The Importance of Data-Driven Marketing for ECommerce Success

Every click, search, and purchase generates valuable information that can be analyzed to better understand customer behavior.

How AI and Personalization Are Revolutionizing ECommerce: The Future of Online Sales

How AI and Personalization Are Revolutionizing ECommerce: The Future of Online Sales

In the rapidly evolving world of ECommerce, AI and personalization are no longer optional—they are essential for staying competitive.

How Merchandising Technology is Transforming Product Placement in Supermarkets

How Merchandising Technology is Transforming Product Placement in Supermarkets

The future of merchandising in supermarkets is being shaped by technology.

Managing Retail Operating Costs: Strategic Insights for Retail CFOs and Operations Leaders

Managing Retail Operating Costs: Strategic Insights for Retail CFOs and Operations Leaders

Retail CFOs and operations leaders constantly face the challenge of balancing operational excellence with cost efficiency.

How ERP Transforms the Retail Sector: A Comprehensive Guide for Retail Leaders

How ERP Transforms the Retail Sector: A Comprehensive Guide for Retail Leaders

At its core, the retail sector is responsible for distributing finished products to consumers, making it a vital link in …