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SAP Sales & Service Cloud

SAP Sales & Service Cloud

This portal page describes the monitoring setup for SAP Sales Cloud and SAP Services Cloud tenants.

For these tenants we can monitor messages which are sent in the context of the functionality formerly known as SAP Cloud for Customer.

Available Monitoring Content

The following monitoring content is available for SAP Sales & Service Cloud:

Category Type Description
SAP C4C Messages Messages Monitors messages sent from and to SAP Sales & Services Cloud

Connect SAP Sales & Services Cloud

To perform the necessary setup steps in the SAP Sales & Services Cloud, please refer to:

  • Setup SAP Sales & Services Cloud

Setup Integration & Exception Monitoring

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP Sales & Service Cloud.

Please note:

  • If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
  • If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

Available Events
  • Erroneous C4C Message Detected(Single): The event is created for each failed message in the managed service.
  • Erroneous C4C Messages Detected(Grouped): The event is created if one or more messages in the managed service failed since the last data collection.

Available Filters

Filters for Data Collection Filters for Events
  • Status
  • Status Group

Which filter values make sense for SAP Sales & Service Cloud messages depends on the message direction.

INCOMING Messages

  • Message Direction: INCOMING
  • Sender Party
  • Inbound Service Interface Name
  • Creation UserID
  • Execution UserID
  • Status
  • Status Text
  • Status Group

OUTGOING Messages

  • Message Direction: OUTGOING
  • Receiver Party
  • Outbound Service Interface Name
  • Creation UserID
  • Execution UserID
  • Status
  • Status Text
  • Status Group
SAP S/4HANA Cloud

SAP S/4HANA Cloud

Available Monitoring Content

The following monitoring content is available for SAP S/4HANA Cloud.

Category Type Description
AIF Messages Messages Monitors messages sent in the SAP Application Interface Framework
Concur Objects Messages Monitors messages sent for the integration with Concur
SAP S/4HANA Cloud Asset Central Foundation Integration Exceptions Collects exceptions happening during the integration with  SAP Intelligent Asset Management
SAP S/4HANA Cloud Data Replication Exceptions Collected exceptions happening in the Data Replication Framework (DFR)
ABAP Gateway Errors Exceptions Exceptions in the ABAP Gateway
Extensibility Transport Management Exceptions Exceptions in Extensibility Transport Management

Connect SAP S/4HANA Cloud

To perform the necessary setup steps in the SAP S/4HANA Cloud, please refer to:

  • Setup SAP S/4HANA Cloud

Setup Integration & Exception Monitoring

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP S/4HANA Cloud.

Please note:

  • If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
  • If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

Available Events
  • Erroneous Message(AIF) Detected(Single): The event is created for each failed message.
  • Erroneous Messages(AIF) Detected(Grouped): The event is created if one or more messages failed since the last data collection.

Available Filters

AIF Sub-category Filters for Data Collection Filters for Events
All sub-categories
  • Status
  • Status Group
  • Direction
  • Namespace
  • Interface Name
  • Version
  • Status
  • Status Group
  • Status Text
bgRFC(queue)
  • Queue Name
  • RFC Destination
bgRFC(trans)
  • RFC Destination
  • Transaction Code
  • Program
  • User
IDOC
  • Sender port
  • Receiver port
  • Message type
Odata Client Proxy no additional filters
XI-runtime
  • Sender namespace
  • Sender interface
  • Sender party
  • Sender component
  • Receiver namespace
  • Receiver interface
  • Receiver party
  • Receiver component
qRFC
  • Queue Name
  • RFC Destination
tRFC
  • RFC Destination
  • Function Module
  • User
WS-runtime
  • Adapter Type
  • Sender Party
  • Sender Interface Name
  • Receiver Party
  • Receiver Interface Name
XML no additional filters
Sync Log no additional filters

Available Events
  • Erroneous Concur Object Detected(Single): The event is created for each failed message.
  • Erroneous Concur Objects Detected(Grouped): The event is created if one or more messages failed since the last data collection.

Available Filters

Filters for Data Collection Filters for Events
  • Status
  • Status Group
  • Concur Company ID
  • Connection Name
  • Direction
  • Object Type
  • SAP Logical System ID
  • SAP System Type
  • Status
  • Status Group

Available Events
  • Erroneous SAP S/4HANA Cloud Asset Central Foundation Integration: The event is created for exceptions in SAP S/4HANA Cloud Asset Central Foundation Integration.

Available Filters

Filters for Data Collection Filters for Events (planned)

Predefined (not changeable)

  • Object: /SYCLO/
  • Subobject: /SYCLO/INB_TRANS
  • External ID
  • Message ID
  • Message Number
  • Text
  • Program
  • Transaction
  • User

Available Events
  • Erroneous SAP S/4HANA Cloud Data Replication: The event is created for exceptions in SAP S/4HANA Cloud Data Replication.

Available Filters

Filters for Data Collection Filters for Events (planned)

Predefined (not changeable)

  • Object: DRF_OUTBOUND
  • Subobject: ADHOC, CHANGES, DIRECTLY, INIT, MANUAL, ONLINE
  • Subobject
  • External ID
  • Message ID
  • Message Number
  • Text
  • Program
  • Transaction
  • User

Available Events
  • Erroneous ABAP Gateway Errors: The event is created for ABAP gateway exceptions.

Available Filters

Filters for Data Collection Filters for Events (planned)

Coming soon.

  • Service Name
  • User
  • Message
  • Location
  • Message Id

Available Events
  • Erroneous Extensibility Transport Management: The event is created for exceptions in Extensibility Transport Management.

Available Filters

Filters for Data Collection Filters for Events (planned)

Predefined (not changeable)

  • Object: ATO
  • Subobject: EXPORT, FORWARD, IMPORT
  • External ID
  • Message ID
  • Message Number
  • Text
  • Program
  • Transaction
  • User
Read article
SAP SuccessFactors

SAP SuccessFactors

Available Monitoring Content

Category Type Data Collection Description
SAP SuccessFactors Messages Messages PUSH

Messages in SAP SuccessFactors for the scenarios:

  • Bank master Integration With S/4HANA Cloud
  • Company Code replication with S/4HANA Cloud
  • Workforce replication with MDI
  • Cost Center Replication from MDI

Please note: To collect messages in SAP SuccessFactors the supported scenarios have to be configured in SAP SuccessFactors as described here .

Integration Center Exceptions PULL Collects exceptions for integrations in Integration Center from the Execution Management
Scheduled Jobs Exceptions PULL Collects job exceptions for jobs within Integration Center from the Execution Management
Middleware Integrations Exceptions PULL Collects exceptions for integrations via OData API from the Execution Management

Connect SAP SuccessFactors

To perform the necessary setup steps in the SAP SuccessFactors, please refer to:

  • Setup SAP SuccessFactors

Please note: You only need to set up the PUSH data collection for SAP SuccessFactors if you use one of the integrations for which messages can be collected. You find the scenarios for which we can collect messages in the section above. If you don't use these scenarios, you only need to set up the PULL data collection for exceptions.

Setup Integration & Exception Monitoring

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP SuccessFactors.

Please note:

  • If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
  • If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

Available Events
  • Erroneous Message (SuccessFactor) Detected(Single): The event is created for each failed message in the managed service.
  • Erroneous Message (SuccessFactor) Detected(Grouped): The event is created if one or more messages in the managed service failed since the last data collection.

Available Filters

Filters for Data Collection Filters for Events
  • Status
  • Status Group
  • Destination Entity
  • Direction
  • Integration Name
  • Integration Type
  • Source Entity
  • Status
  • Status Group

Available Events
  • Erroneous Integration Center: The event is created for exceptions in Integration Center.

Available Filters

Filters for Data Collection Filters for Events (planned)

Predefined filter: not changeable

  • Process Type: SIMPLE_INTEGRATION
  • Event Description
  • Event Name
  • Event Type
  • Module Name
  • Process Name
  • User ID

Available Events
  • Erroneous Scheduled Job: The event is created for exceptions in a job scheduled in SAP SuccessFactors.

Available Filters

Filters for Data Collection Filters for Events (planned)

Predefined filter: not changeable

  • Process Type: SCHEDULED_JOB
  • Event Description
  • Event Name
  • Event Type
  • Module Name
  • Process Name
  • User ID

Available Events
  • Erroneous Middleware Integration: The event is created for exceptions in middleware integrations in SAP SuccessFactors.

Available Filters

Filters for Data Collection Filters for Events (planned)

Predefined filter: not changeable

  • Process Type: INTEGRATION, HCI_INTEGRATION, PI_INTEGRATION
  • Event Description
  • Event Name
  • Event Type
  • Module Name
  • Process Name
  • User ID
Read article
SAP BTP, Neo environment

SAP BTP, Neo environment

Available Monitoring Content

Category Type Description
Java Application Logs Exceptions Collects exceptions in the Java Logs for custom Java applications deployed on the subaccount in SAP BTP

Connect SAP BTP, Neo environment

To perform the necessary setup steps to connect SAP BTP Neo environment to SAP Cloud ALM, please refer to:

  • Setup SAP BTP, Neo environment

Setup Integration & Exception Monitoring

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP BTP, Neo environment.

Please note:

  • If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
  • If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

Available Events
  • Erroneous Java Application: The event is created for errors in the Java Application log for customer Java applications deployed on the BTP Neo subaccount.

Available Filters

Filters for Data Collection Filters for Events (planned)

Coming soon.

  • Application
  • Logger
  • Message
  • Severity
  • Tenant
  • User
Read article
SAP Marketing Cloud

SAP Marketing Cloud

Available Monitoring Content

The following monitoring content is available for SAP Marketing Cloud:

Category Type Description
AIF Messages Messages Monitors messages sent in the SAP Application Interface Framework
Marketing Data Import (asynchronous) Exceptions Exceptions during the marketing data import
ABAP Gateway Errors Exceptions Exceptions in the ABAP gateway
Extensibility Transport Management Exceptions Exceptions in extensibility transport management

Connect SAP Marketing Cloud

To perform the necessary setup steps in the SAP Marketing Cloud, please refer to:

  • Setup SAP Marketing Cloud

Setup Integration & Exception Monitoring

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP Marketing Cloud.

Please note:

  • If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
  • If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

Available Events
  • Erroneous Message(AIF) Detected(Single): The event is created for each failed message.
  • Erroneous Messages(AIF) Detected(Grouped): The event is created if one or more messages failed since the last data collection.

Available Filters

AIF Sub-category Filters for Data Collection Filters for Events
All sub-categories
  • Status
  • Status Group
  • Direction
  • Namespace
  • Interface Name
  • Version
  • Status
  • Status Group
  • Status Text
bgRFC(queue)
  • Queue Name
  • RFC Destination
bgRFC(trans)
  • RFC Destination
  • Transaction Code
  • Program
  • User
IDOC
  • Sender port
  • Receiver port
  • Message type
Odata Client Proxy no additional filters
XI-runtime
  • Sender namespace
  • Sender interface
  • Sender party
  • Sender component
  • Receiver namespace
  • Receiver interface
  • Receiver party
  • Receiver component
qRFC
  • Queue Name
  • RFC Destination
tRFC
  • RFC Destination
  • Function Module
  • User
WS-runtime
  • Adapter Type
  • Sender Party
  • Sender Interface Name
  • Receiver Party
  • Receiver Interface Name
XML no additional filters
Sync Log no additional filters

Available Events
  • Erroneous SAP Marketing Cloud: The event is created for exceptions during the marketing data import.

Available Filters

Filters for Data Collection Filters for Events (planned)

Predefined (not changeable)

  • Object: CUAN_CE_IC, CUAN_CE_INTERACTION, CUAN_PROD_CATEGORY, CUAN_PRODUCT, HPA_STAGING_AREA
  • Subobject: IMPORT, STAGING_AREA
  • Object
  • Subobject
  • External ID
  • Message ID
  • Message Number
  • Text
  • Program
  • Transaction
  • User

Available Events
  • Erroneous ABAP Gateway Errors: The event is created for ABAP gateway exceptions.

Available Filters

Filters for Data Collection Filters for Events (planned)

Coming soon.

  • Service Name
  • User
  • Message
  • Location
  • Message Id

Available Events
  • Erroneous Extensibility Transport Management: The event is created for exceptions in Extensibility Transport Management.

Available Filters

Filters for Data Collection Filters for Events (planned)

Predefined (not changeable)

  • Object: ATO
  • Subobject: EXPORT, FORWARD, IMPORT
  • External ID
  • Message ID
  • Message Number
  • Text
  • Program
  • Transaction
  • User
Read article
SAP Cloud ALM Service Key

Retrieve SAP Cloud ALM Service Key

Some of the managed SAP Cloud services use a PUSH mechanism to send alerts and exceptions to SAP Cloud ALM. To successfully set up this PUSH mechanism you need the SAP Cloud ALM Service Key to enter the SAP Cloud ALM credentials during the PUSH setup in the managed SAP Cloud service.

Prerequisites

  • An instance for SAP Cloud ALM API has been created. Find more information here .
  • You must have "Space Developer" access for the space in which the instance was created in your SAP Cloud ALM sub-account in the SAP Business Technology Platform

The following video demonstrates the necessary steps to retrieve the SAP Cloud ALM service key from SAP BTP cockpit. A textual step by step description is provided in the section below the video.

To retrieve the SAP Cloud ALM Service Key please follow these steps:

Service Key Retrieval

  1. Log on to the SAP BTP cockpit.
  2. Click on your SAP Cloud ALM global account, then on your SAP Cloud ALM sub-account.
  3. In the navigation panel, choose Services > Instances and Subscriptions .
  4. Under Instances click on the relevant instance of the service SAP Cloud ALM API
  5. In the area that opens, choose Service Keys .
  6. You see your service key in JSON format. The key includes the application URL, service URL, client ID, and client secret.
  7. Download this service key and save it for later

Read article