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Optimizing ITSM Automation with Engagely.ai

Unleash The Potential Of ITSM Automation

Engagely.ai helps organizations provide on-demand, self-serve IT support experiences for employees, allowing IT professionals to focus on high-value tasks. With Engagely's ITSM automation, you can optimize your IT operations and processes, leading to improved resolution times, enhanced operational efficiency, and significant cost savings.

Intelligent Automation For End-To-End Assistance

Engagely's automation solutions offer guided and unguided help flows, integrating seamlessly with both backend and frontend systems. By automatically categorizing and assigning tickets to appropriate agent groups, Engagely ensures efficient issue resolution. The platform also streamlines access provisioning and deprovisioning processes, provides self-enablement tools for users, and sends critical notifications and alerts to keep employees informed.

Engagely's IT Process Automation Features

With Engagely's IT process automation, you can leverage a domain-specific NLP engine for accurate and rapid issue resolutions. The platform facilitates effective incident management, AI-driven decision-making, and actionable insights through modern dashboards. By adhering to SLAs and eliminating ticket duplications, Engagely ensures smooth operations and customer satisfaction.

AI Automation Cloud

Engagely offers an AI-powered ITSM bot that operates across voice, chat, and email channels, resolving troubleshooting issues and employee queries autonomously. This cloud-based solution reduces the workload on IT service desks, enabling them to focus on strategic tasks to align with business objectives.

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Revolutionizing Customer Engagement with Engagely.ai

Transforming Customer Experience

Engagely.ai's conversational AI platform offers a revolutionary approach to customer engagement. By automating and personalizing customer interactions, businesses can elevate their customer experience to new heights. The platform's proactive customer journey management ensures that every engagement is meaningful and tailored to individual needs.

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Enhance Your Customer Support with Engagely Email Bot

Revolutionizing Customer Support

Engagely's Email Bot offers a revolutionary solution to customer support by enabling businesses to respond to millions of customer emails simultaneously. This not only enhances customer experience but also reduces operational costs by over 40%, making it a cost-effective and efficient tool for modern businesses.

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Centralizing Knowledge Management with Engagely AI

Impact of AI-based Knowledge Management on Business Operations

Engagely AI's knowledge management solution revolutionizes business operations by achieving a 63% improvement in query resolution, a 63% decrease in average handling time (AHT), and a remarkable 95% accuracy in automatized knowledge flow. With a significant 62% drop in call transfers, organizations benefit from streamlined and efficient processes.

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Empower Your CX with Engagely.ai's Drag and Drop Chatbot Builder Platform

Simplified Bot Building Process

Engagely.ai offers a seamless drag-and-drop bot builder platform that provides users with full control over the chatbot building process without the need for coding. This simplifies the creation of fully-functional bots from scratch, allowing users to define trigger points, actions, and conditions easily. By eliminating the necessity to write any code, Engagely ensures that automation becomes accessible and convenient for users.

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Enhancing Travel and Hospitality with Engagely.ai

AI Revolutionizing Travel & Hospitality Industry

Engagely.ai offers advanced AI automation solutions to simplify travel planning, hotel booking, ticketing, and 24/7 assistance. Global enterprises in the industry are adopting AI-based smart customer support platforms to enhance customer experience, reduce operational costs, and drive recurring bookings.

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