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Gladia

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Empower Call Agents with Real-Time Insights using Gladia

Real-time Agent Assistance

Gladia's solution offers real-time prompts and information to provide next-best-action recommendations for call agents while on calls. This feature aids in improving resolution rates and decreasing the average handle time, leading to enhanced customer satisfaction.

Automated Customer Support

With Gladia's AI conversational agents, powered by speech recognition, RAG, and text-to-speech models, companies can deploy advanced automated customer support systems. These agents ensure better routing through natural language IVR, handle routine tier-1 inquiries, and autonomously manage tasks, enhancing operational efficiency.

Quality Monitoring Automation

Companies can create automated quality assurance systems using Gladia's real-time call transcripts. These systems monitor agent adherence to company policies and regulatory requirements, ensuring consistency and compliance in customer interactions.

Customer Testimonials

Gladia's solution has proved highly beneficial, with customers reporting a 30% reduction in manual task times, transcribing over 20 languages per customer, and a 75% instant adoption rate for user features. The platform has received praise for its accuracy, speed, and precise word timings.

Built for Developers

Gladia's developer-friendly approach allows for quick integration and implementation. Developers can easily access state-of-the-art speech-to-text engines and leverage TypeScript and Python to streamline workflows. The platform provides efficient tools for making API requests, polling for results, and initiating transcription processes.

Key Benefits for Businesses

Gladia offers several key benefits for businesses, including lower AI infrastructure costs, a technical edge through access to optimized ASR models, reduced time-to-market with advanced AI integration, and easy scalability with a pay-as-you-go system. These features enable companies to enhance their offerings, reduce operational costs, and adapt to changing business requirements effectively.

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GLADIA: Empowering Companies with AI Audio Infrastructure

Publisher of the site

GLADIA SAS, the publisher of the site, ensures compliance with all laws related to website establishment and activity. Access to the site is free, with the user bearing telecommunication network costs.

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Elevate Your Speech-to-Text Project with Gladia Experts

Personalized Consultation with Experts

Gladia offers a one-on-one consultation with experts to kickstart your speech-to-text project. During this session, experts will work with you to identify your project goals, address any pain points, and determine if Gladia is the right fit for your specific needs. This personalized approach ensures that you receive tailored guidance and support to maximize the benefits of Gladia's solutions.

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Unlocking Seamless Speech-to-Text Solutions with Gladia

Revolutionizing Customer Support and Sales Assistance

Gladia's platform offers a comprehensive audio infrastructure that transforms customer support and sales assistance by providing accurate, multilingual speech-to-text and actionable insights. Whether it's asynchronous or live streaming, Gladia's API equips your platform with reliable transcription capabilities to enhance customer interactions and streamline sales processes.

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Revolutionize Media Tools with AI Transcription from Gladia

Unlock Enhanced Video Editing Capabilities

Gladia's AI transcription features empower users to streamline video editing by removing silences, filler words, and repetition. This results in a more efficient editing process, saving time and enhancing the overall quality of the content.

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Unlocking Privacy and Transparency: The Gladia Solution Revealed

Understanding Personal Information Processing

Gladia processes your personal information to provide, improve, and administer their Services, communicate with you, ensure security, and comply with the law. This includes facilitating account creation, delivering services, offering support, sending administrative information, managing orders, enabling user-to-user communications, requesting feedback, sending marketing communications, protecting services, identifying usage trends, and safeguarding individuals' vital interests.

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