Empower Your Business Growth with Stripe Support Plans

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Empower Your Business Growth with Stripe Support Plans

Introduction to Stripe Support Plans

Stripe Support Plans are designed to empower businesses to grow confidently with the help of technical experts from Stripe. These plans offer a high level of assurance and proactive investment in the technical health of your account, ensuring that you can focus on accelerating your business growth.

Different Support Plans Offered by Stripe

1. Growth Plan: Ideal for businesses with limited payment support needs, this plan provides prioritized support and a named point of contact at Stripe. It enables faster access to tailored assistance. 2. Premium Plan: Recommended for businesses requiring proactive engagement, this plan offers a named technical account manager. It includes ongoing insights, optimisations, and prioritised support for improved performance. 3. Enterprise Plan: Tailored for Stripe's largest customers and businesses needing ongoing partnership, this plan provides deep technical partnership and advocacy. With an embedded technical account manager, it ensures alignment with your business goals.

Benefits of Having a Technical Account Manager (TAM)

Stripe's TAMs are experts in payments, platform, reporting, and the Stripe API. They are dedicated to ensuring the technical health of your account. Enterprise TAMs go a step further by working closely with your team, supporting your initiatives, and ensuring technical alignment with Stripe.

Additional Features and Support Offered

1. Developer-to-Developer Priority Routing: Save time by getting help from support engineers to review your integration and troubleshoot issues. 2. Context-Aware Support: Receive assistance from a specialist familiar with your integration and account history whenever you need help. 3. Priority Email Support and Routing: Get quicker responses and resolutions from specialised Stripe support agents. 4. Continuous Optimization: Benefit from ongoing insights, optimizations, and prioritized support from a named technical account manager.

Real-Time Monitoring and Alerts for Enterprises

Enterprise customers can gain real-time insights about their performance with custom reporting. This feature helps in tracking unexpected trends or issues preemptively, ensuring smooth operations during peak volume events like flash sales.

Case Study: Nord Security's Success with Enterprise Support

Nord Security, a leader in digital security solutions, used Stripe Enterprise Support to optimize payment processing, reduce fees, and improve security. After implementing suggested enhancements, Nord Security saw a 5.1% increase in authorization rates and recaptured 2.6% more transactions with Adaptive Acceptance. Their Head of Payments praised the support for offering detailed answers quickly.

Professional Services for Seamless Integration

Apart from support plans, Stripe also provides professional services to assist businesses in launching and growing faster. From strategy and design to technical development and operational readiness, integration consultants and engineers guide you through every stage of implementation for a successful launch.

Get Started with Stripe Support Plans

Whether you are looking to enhance payment security, optimize processing, or streamline operations, Stripe Support Plans offer tailored solutions to meet your business needs. Contact sales to find the right plan that fits your requirements and accelerates your growth journey with Stripe.

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