Revolutionizing Enterprise Communication Recording for the AI Era
U-Capture, Uniphore's Communication Recording Agent, sets a new standard in enterprise call recording by bridging compliance requirements and AI-driven transformation. Designed for today's dynamic business environments, U-Capture ensures every voice and screen interaction is meticulously captured, stored, and made AI-ready. By delivering high-fidelity, uncompressed stereo recordings and rich metadata, enterprises can extract valuable insights, automate processes, and unlock the full potential of their communication data. This robust foundation is crucial for organizations aiming to drive digital transformation without compromising on regulatory obligations or operational efficiency.
Ensuring Unmatched Compliance and Security
In an era of strict regulatory frameworks such as MiFID II, Dodd-Frank, PCI DSS, and GDPR, U-Capture offers granular policy-based recording and retention controls. Enterprises can confidently capture, store, and manage sensitive communications while adhering to industry standards and avoiding costly penalties. The platform’s built-in audit trail and monitoring features provide full visibility into system access and data management activities, ensuring transparency and accountability. With enterprise-grade authorization controls, only authorized users can access sensitive information, reinforcing data security and compliance at every level.
AI-Ready Data for Powerful Analytics and Automation
U-Capture transforms raw communication data into an asset for AI-powered analytics. By providing uncompressed, high-quality voice and screen recordings, organizations gain direct access to detailed, AI-ready datasets. This enables the deployment of advanced analytics, speech recognition, and automation solutions that can identify trends, enhance customer interactions, and inform strategic decisions. The seamless integration with existing recording systems and cloud infrastructure ensures that enterprises can modernize their data ecosystems without disruption, paving the way for scalable, data-driven innovation.
Modern, Flexible Cloud Architecture for Scalability and Ease
Built on a modern, extensible cloud architecture, U-Capture offers unmatched scalability and operational flexibility. Enterprises can choose from a range of secure storage options, including the ability to bring their own storage solutions. This eliminates the need for additional hardware investments and simplifies system maintenance. The cloud-native approach not only enhances security and availability but also supports rapid scaling as business needs evolve. With robust filtering, annotation, export, and deletion capabilities, managing and leveraging vast volumes of communication data becomes seamless and efficient.
Empowering Compliance Teams and Driving ROI
With regulatory compliance cited as a key driver for technology investment, U-Capture is designed to reduce the burden and cost of compliance management. Enterprises spend, on average, a quarter of their revenue on compliance-related activities, but with U-Capture’s automation, policy engines, and streamlined workflows, these costs can be significantly reduced. The solution empowers compliance teams with real-time monitoring, customizable policies, and comprehensive audit capabilities, instilling confidence as organizations transition to cloud-based compliance technologies.
Seamless Integration and a Future-Proof Investment
U-Capture is engineered to integrate effortlessly with existing enterprise systems, ensuring minimal disruption during deployment. Its future-proof design supports evolving compliance landscapes and AI advancements, allowing organizations to remain agile and competitive. Whether you’re seeking to enhance compliance oversight, unlock the value of voice data, or lay the groundwork for next-generation AI initiatives, U-Capture delivers a comprehensive, scalable, and secure solution tailored to the needs of modern enterprises.
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