Bilingual Trainer Manager Role

TTEC is a global leader in customer experience technology and services, dedicated to delivering exceptional service and fostering a supportive work environment. As a Bilingual Trainer Manager, you will lead, coach, and support a team of training specialists to achieve training excellence and drive business success. This role is ideal for leaders passionate about employee growth, inclusivity, and continuous improvement within a dynamic, community-minded organization.

Key Responsibilities

• Lead, coach, and support a team of training specialists to achieve productivity and quality goals.
• Evaluate trainers, training curriculum, and processes for continuous improvement.
• Manage daily training operations, processes, and reporting to ensure excellence.
• Deliver outstanding customer service and clear communication across teams.
• Foster an inclusive learning environment and nurture professional development.

Required Skills & Qualifications

• Minimum 1 year of experience managing training or adult learning programs in Spanish and English.
• At least 4 years of experience in training and adult learning.
• Strong coaching, reporting, and analytical skills.
• Customer and employee-focused mindset with a passion for inclusivity.
• Proficiency in MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, and Tandberg.
• Experience in call center environments, especially with healthcare or medical interpreting.
• Demonstrated ability to nurture team growth and deliver results.