Customer Support Specialist Role

Join MarginEdge, a technology-driven company founded by former restaurant operators, dedicated to simplifying restaurant management through innovative software solutions. As a Customer Support Specialist, you will provide exceptional support to restaurant clients, troubleshoot complex issues, and collaborate with internal teams to enhance customer satisfaction. This remote-friendly role offers a dynamic work environment with a strong culture focused on well-being, professional growth, and industry impact.

Key Responsibilities

• Deliver excellent phone, Google Meet, and email support to restaurant clients, including coverage for west coast hours and occasional weekends.
• Troubleshoot and resolve client issues related to MarginEdge’s software platform and restaurant operations.
• Follow up with customers, providing timely updates on inquiries requiring extended resolution.
• Continuously learn and stay updated on new software features and platform enhancements.
• Collaborate effectively with cross-functional teams to resolve customer challenges and improve support processes.

Required Skills & Qualifications

• Proficiency with customer support tools and point of sale systems.
• Firsthand knowledge of the restaurant industry or hospitality management experience.
• Strong understanding of MarginEdge’s software and restaurant management applications.
• Excellent verbal and written communication skills for client and team interactions.
• Advanced Excel skills, including experience reviewing financial reports.
• Passion for customer service and creative problem-solving.
• Ability to manage internal workflows and adhere to company policies.
• Experience in account management or supporting small businesses is a plus.