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Newspack, part of Automattic’s portfolio of products, aims to help small and medium-sized news organizations publish great stories, develop a loyal audience, and find a path to financial sustainability at a time when local journalism faces immense challenges. We do that by deploying an open-source publishing solution tailored to the needs of digital news publishers, using industry best practices. In nearly five years, Newspack has launched more than 250 publications, with dozens more slated to join in months. These range from venerable publications like the Chicago Reader to ambitious digital startups like VTDigger and MLK50. In the process, we’ve created a vibrant community of more than 1,500 publishers, editors, and producers whose goal is to see journalism thrive in their local communities. Newspack is now growing the commercial team and is looking for an experienced Technical Account Manager who is excited by our mission and the opportunities we have in the publishing world. Responsibilities: As a Technical Account Manager (TAM) for Newspack, you will: Work directly with our growing roster of small- and medium-sized news publishers to migrate their sites to WordPress and launch on the Newspack platform. Troubleshoot technical and editor-facing issues as they arise, work with publishers to leverage and optimize Newspack’s feature set, and drive adoption of best practices in digital news publishing and monetization. Work closely with our product engineers to refine the Newspack product based on experience, expertise, and publisher input. Develop close relationships with your customers to understand their business/operational needs and technical challenges and help them achieve the greatest value from our products. Requirements: You are motivated by impact, whether that’s achieved by rapid deployment of bespoke, high-profile sites; helping newsrooms take control of their online publishing; helping businesses with their digital transformation; or working with some of the most influential companies in the world to get the most out of WordPress. Your style is to get things done while reducing friction for your colleagues and customers — to respond rapidly when called upon, as well as being proactive. You view our customers as partners and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines and working with everyone from engineers to GMs and VPs of Sales. In addition, you have experience with: Influencing customer outcomes, analyzing customer health metrics, and tracking customer interactions via tools. Collaborating closely with team members to support renewals and expansion opportunities. Gauging customers’ levels of engagement with the company, and providing feedback to internal stakeholders regarding product and service improvements. Creating structure in ambiguous situations and designing effective processes. Leading customer on-sites, conducting service reviews, and empowering customers to achieve success and gain the greatest value from our products. Effective problem-solving, conflict resolution, and context-switching. Distilling and accomplishing goals and wish-lists into concrete next steps. Remaining undaunted by managing risks in high stakes situations. Conducting kick-off calls and getting everyone on the same page. Working with WordPress or other web technologies. Bonus points for software development and architecture experience, but writing code is not in scope for this position. Salary range: $73,000-$130,000 USD - Please note that salary ranges are global, regardless of location, and we pay in local currency. This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves.
New
Drive sales and build relationships with enterprise customers
Generate new leads and close contracts
Posted 3 days ago
Responsible for full sales process from contact to closing
Strong prospecting and communication skills required
Posted 4 days ago
Recruiting for a global sales position in a technology company
Emphasizing the importance of open source software and enterprise solutions
Posted 6 days ago
Recruit an Account Executive for Government sales in Indonesia and Philippines
Develop sales pipeline and achieve revenue targets
Posted 6 days ago
Grow Planet’s government sales pipeline and book of business in ANZ
Collaborate with the Government Sales team and Leadership
Posted 9 days ago
Lead and mentor a team of Technical Account Managers
Drive customer adoption, satisfaction, and retention
Posted 10 days ago
Recruit Telecom account executives for various global markets
Drive sales growth through territory planning and customer engagement
Posted 12 days ago
Hiring Account Executives proficient in English for Bobtail's supply chain improvement project
Emphasizing teamwork, experimentation, and innovation in achieving organizational goals
Posted 17 days ago
Hiring an experienced Account Executive with B2B sales background
Seeking bilingual candidates proficient in English and Punjabi
Posted 20 days ago
Drive adoption of open source solutions globally
Build and execute effective sales strategies to engage enterprises
Posted 21 days ago
Hiring a Staff Account Manager for Ad Operations.
Full-time remote position open to candidates in Canada or the United States.
Posted 32 days ago
Drive sales through partner channels
Develop growth strategies for agency partners
Posted 32 days ago
Drive sales of open source solutions in the enterprise market
Develop and execute territory plans to meet and exceed targets
Posted 34 days ago
Oversee and manage small to medium-sized business accounts remotely.
Develop strategic account plans for growth and retention.
Posted 35 days ago
Drive new business through outbound sales
Manage and close deals independently
Posted 35 days ago
Drive enterprise adoption of open source solutions
Build and maintain profitable customer relationships
Posted 35 days ago
Expand government sales pipeline in ANZ region
Identify and close strategic deals with defense and intelligence clients
Posted 35 days ago
Streamline client onboarding in Spanish and English
Maintain and nurture client relationships
Posted 35 days ago
Grow government sector sales for Planet
Develop and manage sales pipeline and strategic accounts
Posted 35 days ago
Manage and execute publisher migrations
Provide technical and strategic support to clients
Posted 38 days ago
Hire a remote Account Manager
Support and manage client accounts
Posted 45 days ago
Support creators and influencers in business growth
Assist Account Managers with onboarding and management
Posted 47 days ago
Hire a remote strategic account manager
Manage and grow enterprise client relationships
Posted 49 days ago
Recruit remote enterprise sales executive
Target acquisition of new business clients
Posted 52 days ago
Hire a full-time remote account manager
Deliver high-quality content to clients
Posted 55 days ago
Recruit a remote Technical Account Manager
Drive customer success for Airtable users
Posted 55 days ago
Drive client acquisition and retention
Manage sales processes from lead to closure
Posted 55 days ago
Accelerate enterprise adoption of open source solutions
Build and manage sales pipeline to meet targets
Posted 61 days ago
Expand partner program participation and integrations
Act as primary technical liaison for partners
Posted 66 days ago
Drive new business acquisition in APAC
Develop and execute strategic sales plans
Posted 66 days ago
Drive customer adoption of WordPress hosting
Provide technical expertise during sales and onboarding
Posted 66 days ago
Drive enterprise adoption of open source solutions
Build and manage client relationships for long-term value
Posted 66 days ago
Drive agency partner revenue growth
Develop and execute partnership strategies
Posted 67 days ago
Drive and close new SaaS sales deals
Prospect and qualify B2B e-commerce clients
Posted 68 days ago
Grow and manage SMB client relationships
Drive sales and identify cross-sell/up-sell opportunities
Posted 68 days ago
Accelerate global open source adoption
Drive enterprise software sales growth
Posted 70 days ago
Acquire new business logos and expand market presence
Build and maintain a high-volume sales pipeline
Posted 72 days ago
Hire a remote account manager
Provide expert support for Atlassian tools
Posted 77 days ago
Support and manage creators/influencers
Drive audience and business growth
Posted 80 days ago
Drive outbound B2B sales for Bobtail's factoring solutions
Convert prospects into long-term clients through relationship building
Posted 80 days ago
Hire a remote account manager
Drive cloud automation adoption
Posted 81 days ago
Drive outbound B2B sales growth
Eliminate inefficiencies in supply chain
Posted 82 days ago
Drive new business revenue through inbound leads
Manage and close deals within a short sales cycle
Posted 82 days ago
Drive outbound B2B sales for SaaS solutions
Build and nurture client relationships
Posted 88 days ago
Accelerate enterprise adoption of open source solutions
Drive sales growth and achieve quotas in assigned territory
Posted 88 days ago
Accelerate software delivery
Provide technical account management
Posted 89 days ago
Drive customer adoption of managed WordPress hosting
Provide strategic technical guidance and advocacy
Posted 91 days ago
Hire a remote Account Manager
Support and grow client relationships
Posted 94 days ago
Recruit a remote Account Manager
Support Dropbox clients in Australia
Posted 95 days ago
Deliver expert technical support to enterprise customers
Act as a key customer liaison for strategic accounts
