Business Process Monitoring Setup & Configuration

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Prerequisites

Before you can monitor your processes with Business Process Monitoring in SAP Cloud Application Lifecycle Management, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.

For SAP S/4HANA and SAP Business Suite you need ST-A/PI version > 01U_731.

Please follow the Enabling SAP Cloud ALM APIs guide in SAP Help  to retrieve your API keys (Clientid and Secret) and Host Name which you will need during the configuration.

Setup

To setup Business Process Monitoring please follow the monitoring setup guide:

SAP S/4HANA Public Cloud Edition
SAP S/4HANA Private Cloud Edition
SAP S/4HANA On-Premise Edition
SAP SuccessFactors
SAP Business Suite

Housekeeping

As a Process Monitoring Administrator , you can now manage the retention time of single business documents and aggregated data as follows:

Retention Time (days) for Single Executions : Defines the time period for which data is retained for single executions (detailed business documents) for throughput KPIs.

Enter a value between 1 and 30 that is up to half as high as the retention time of aggregated data.

Retention Time (days) for Aggregated Executions : Defines the time period for which data is retained in the aggregated data history. Once the retention time for aggregated executions has passed, the data is deleted.

Enter a value between 2 and 365 that is at least twice as high as the retention time of raw data.

The specified retention times are valid for all monitored systems and services.

Be aware that SAP provides you in fair usage concept 8 GB HANA memory per month. If you extend the given memory you might need to subscribe additional memory blocks with our BTP service SAP Cloud ALM memory extension.

Customer Support

In case you encounter problems using or setting up Business Process Monitoring in SAP Cloud ALM, please report an incident using the following component:

SV-CLM-OP-BPM – Business Process Monitoring

Please select your SAP Cloud ALM tenant when reporting the incident.

Business Process Monitoring - Videos

How to Set Up Business Process Monitoring

SAP S/4HANA, SAP Business Suite, SAP Employee Central Payroll

Set Up Monitoring for SAP S/4 HANA, SAP Business Suite or SAP Employee Central Payroll

Prerequisites for this video:
- Download the SAP Cloud ALM service key
- Find prerequisites in the ABAP system here

SAP S/4HANA Cloud

Set Up Business Process Monitoring for SAP S/4HANA Cloud

Prerequisites for this video:
- Download the SAP Cloud ALM service key
- You need a user with the role
  SAP_BR_ADMINISTRATOR in your SAP S/4HANA Cloud tenant

SAP SuccessFactors

Set Up Business Process Monitoring for SAP SuccessFactors

Prerequisites for this video:
- Create an SFAPI user in SAP SuccessFactors as described here
- You need a user with the role "Business Process Monitoring Administrator" in SAP Cloud ALM

How to Configure Business Process Monitoring

Configure Alerting

Configure Alerting in Business Process Monitoring

Prerequisites for this video:
- You need a user with the role "Business Process Monitoring Administrator" in your SAP Cloud ALM tenant

How to Use Business Process Monitoring

SAP SuccessFactors

Use Business Process Monitoring for SAP SuccessFactors

Prerequisites for this video:
- You need a user with the role "Business Process Monitoring Consumer" in your SAP Cloud ALM tenant

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Integration & Exception Monitoring

The purpose of Integration & Exception Monitoring is to provide transparency for the data exchange processes. It supports the monitoring for peer-to-peer interfaces as well as interfaces using orchestration platforms and provides a unified user experience for all interface types using a common look-and-feel and handling pattern.

Integration & Exception Monitoring closes the gap between IT and Business. The correlation of integration artifacts provides end-to-end visibility in interface calls and message flows cross all involved cloud services and systems.

Users of Integration & Exception Monitoring can analyze the actual processing of interface calls and message flows including possible technical or business-driven root causes.

Integration & Exception Monitoring provides the following functionalities:

Message Monitoring
Message Search (Tracking)
Alerting on failed messages or exceptions

Features

Monitoring
Monitoring provides a detailed status overview per business system (not available in beta) and/or cloud components on the incoming/outgoing messages for different interfaces. Components can be organized in scenarios to describe message flow paths between them. Via drill down to single messages, customers can check individual issues and message details.
Alerting
Based on the collected data, alerts for certain error situations can be defined, e.g. messages in status ERROR on a specific component or in a specific scenario. Generated alerts are collected into the Alert Inbox. To analyze the alert, the user can drill down in the alert details to get information on the related message details. In the Alert Inbox, it is possible to perform actions like assign a processor, add comments, postpone, or confirm an alert.
Tracking
Tracking allows users to search and track single messages based on specific (business) context attributes like the order number, employee id, or similar context attributes. As a prerequisite (business) context information must be exposed by the relevant component and send together with the message's log fragments to SAP Cloud ALM. Examples are e.g. custom header attributes in SAP Cloud Platform Integration or a single message-id. The search is executed cross-component and cross-category.

Supported Products

SAP NetWeaver Application Server for ABAP (higher than 7.40)
SAP Ariba
SAP Batch Release Hub for Life Sciences
SAP BTP, ABAP environment
SAP BTP, Neo environment
*New* SAP Business ByDesign
SAP Business Suite
SAP Concur
SAP Field Service Management
SAP Fieldglass
SAP Integrated Business Planning for Supply Chain
SAP Integration Suite (Cloud Integration)
Integration Hub for Life Sciences

SAP Intelligent Asset Management
SAP Marketing Cloud
SAP Master Data Integration
SAP Mobile Services
*New* SAP Omnichannel Promotion Pricing
SAP Order Management foundation
SAP S/4HANA
SAP S/4HANA private cloud edition
SAP S/4HANA Cloud
SAP Sales & Service Cloud
SAP SuccessFactors
SAP SuccessFactors Employee Central Payroll

For setup details please follow the links provided on page Integration & Exception Monitoring - Setup & Configuration.

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SAP Integration Suite (Cloud Integration)

Available Monitoring Content

The following monitoring content is available for SAP Integration Suite (Cloud Integration):

Category	Type	Description
SAP Integration Suite Messages	Messages	Monitors status and performance of single messages send in SAP Integration Suite (Cloud Integration)
Integration Artifact Deployments	Exceptions	Monitors for exceptions in IFlows that render them not operational, like e.g. mapping errors

Prerequisites

Before starting the setup in SAP Integration Suite (Cloud Integration), you have to gather information on your company's SAP Cloud Integration tenant.

Depending on your findings, the setup will have to be performed differently.

The following video demonstrates how to find the necessary setup information for SAP Integration Suite (Cloud Integration).

A detailed description of all setup steps is provided in the sections below the video.

Collect Setup Information

The video explains how to check your SAP Integration Suite (Cloud Integration) platform and the identity provider to choose the correct follow-up video

Find your Operations Platform

Identify whether your SAP Integration Suite (Cloud Integration) tenant runs on Neo or on Cloud Foundry. To do so please check the URL of your tenant:

URL of a Neo tenant looks like: https://<tenant Id>-tmn. hci .<landscape>.hana.ondemand.com/
URL of a Cloud Foundry tenant looks like: https://<tenant Id>.<system id, e.g. it-cpi001>. cfapps .<landscape>.hana.ondemand.com/

Find your ID Provider

Check if your tenant uses the SAP ID service or a custom Identity Provider (IdP).

Go to the SAP BTP Cockpit → Access the subaccount used for SAP Cloud Integration → Security → Trust Configuration
Check if a custom IdP is used. If there is only the "Default Identity Provider" you are using the SAP ID Service.

Connect SAP Integration Suite to SAP Cloud ALM

Please choose the portal page for the connection of SAP Integration Suite (Cloud Integration) to SAP Cloud ALM depending on the operations platform your tenant runs on.

SAP Integration Suite (Cloud Integration) on Cloud Foundry
SAP Integration Suite (Cloud Integration) on Neo

Monitoring Setup

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP Integration Suite (Cloud Integration).

Please note:

If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

SAP Integration Suite Messages

Available Events

Erroneous CPI Message Detected(Single): The event is created for each failed message in SAP CPI.
Erroneous CPI Messages Detected(Grouped): The event is created if one or more messages in SAP CPI failed since the last data collection.

Available Filters

Filters for Data Collection	Filters for Events
Status Status Group	Application Message Type Integration Artifact Name Integration Flow Name Package Id Package Name Receiver Sender Status Status Group Status Text

Integration Artifact Deployments

Available Events

Erroneous Integration Artifact: The event is created for an artifact deployment in an error state
Erroneous Integration Artifact Stateful Alert Notification: The event is created for an artifact deployment alert notification

Available Filters

Filters for Data Collection	Filters for Events
Coming soon.	Artifact Name Artifact ID Status

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SAP Sales & Service Cloud

This portal page describes the monitoring setup for SAP Sales Cloud and SAP Services Cloud tenants.

For these tenants we can monitor messages which are sent in the context of the functionality formerly known as SAP Cloud for Customer.

Available Monitoring Content

The following monitoring content is available for SAP Sales & Service Cloud:

Category	Type	Description
SAP C4C Messages	Messages	Monitors messages sent from and to SAP Sales & Services Cloud

Connect SAP Sales & Services Cloud

To perform the necessary setup steps in the SAP Sales & Services Cloud, please refer to:

Setup SAP Sales & Services Cloud

Setup Integration & Exception Monitoring

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP Sales & Service Cloud.

Please note:

If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

SAP C4C Messages

Available Events

Erroneous C4C Message Detected(Single): The event is created for each failed message in the managed service.
Erroneous C4C Messages Detected(Grouped): The event is created if one or more messages in the managed service failed since the last data collection.

Available Filters

Filters for Data Collection	Filters for Events
Status Status Group	Which filter values make sense for SAP Sales & Service Cloud messages depends on the message direction. INCOMING Messages Message Direction: INCOMING Sender Party Inbound Service Interface Name Creation UserID Execution UserID Status Status Text Status Group OUTGOING Messages Message Direction: OUTGOING Receiver Party Outbound Service Interface Name Creation UserID Execution UserID Status Status Text Status Group

Filters for Data Collection

Filters for Events

Status
Status Group

Which filter values make sense for SAP Sales & Service Cloud messages depends on the message direction.

INCOMING Messages

Message Direction: INCOMING
Sender Party
Inbound Service Interface Name
Creation UserID
Execution UserID
Status
Status Text
Status Group

OUTGOING Messages

Message Direction: OUTGOING
Receiver Party
Outbound Service Interface Name
Creation UserID
Execution UserID
Status
Status Text
Status Group

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SAP S/4HANA Cloud

Available Monitoring Content

The following monitoring content is available for SAP S/4HANA Cloud.

Category	Type	Description
AIF Messages	Messages	Monitors messages sent in the SAP Application Interface Framework
Concur Objects	Messages	Monitors messages sent for the integration with Concur
SAP S/4HANA Cloud Asset Central Foundation Integration	Exceptions	Collects exceptions happening during the integration with SAP Intelligent Asset Management
SAP S/4HANA Cloud Data Replication	Exceptions	Collected exceptions happening in the Data Replication Framework (DFR)
ABAP Gateway Errors	Exceptions	Exceptions in the ABAP Gateway
Extensibility Transport Management	Exceptions	Exceptions in Extensibility Transport Management

Connect SAP S/4HANA Cloud

To perform the necessary setup steps in the SAP S/4HANA Cloud, please refer to:

Setup SAP S/4HANA Cloud

Setup Integration & Exception Monitoring

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP S/4HANA Cloud.

Please note:

If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

AIF Messages

Available Events

Erroneous Message(AIF) Detected(Single): The event is created for each failed message.
Erroneous Messages(AIF) Detected(Grouped): The event is created if one or more messages failed since the last data collection.

Available Filters

AIF Sub-category	Filters for Data Collection	Filters for Events
All sub-categories	Status Status Group	Direction Namespace Interface Name Version Status Status Group Status Text
bgRFC(queue)		Queue Name RFC Destination
bgRFC(trans)		RFC Destination Transaction Code Program User
IDOC		Sender port Receiver port Message type
Odata Client Proxy		no additional filters
XI-runtime		Sender namespace Sender interface Sender party Sender component Receiver namespace Receiver interface Receiver party Receiver component
qRFC		Queue Name RFC Destination
tRFC		RFC Destination Function Module User
WS-runtime		Adapter Type Sender Party Sender Interface Name Receiver Party Receiver Interface Name
XML		no additional filters
Sync Log		no additional filters

Concur Objects

Available Events

Erroneous Concur Object Detected(Single): The event is created for each failed message.
Erroneous Concur Objects Detected(Grouped): The event is created if one or more messages failed since the last data collection.

Available Filters

Filters for Data Collection	Filters for Events
Status Status Group	Concur Company ID Connection Name Direction Object Type SAP Logical System ID SAP System Type Status Status Group

SAP S/4HANA Cloud Asset Central Foundation Integration

Available Events

Erroneous SAP S/4HANA Cloud Asset Central Foundation Integration: The event is created for exceptions in SAP S/4HANA Cloud Asset Central Foundation Integration.

Available Filters

Filters for Data Collection	Filters for Events (planned)
Predefined (not changeable) Object: /SYCLO/ Subobject: /SYCLO/INB_TRANS	External ID Message ID Message Number Text Program Transaction User

Filters for Data Collection

Filters for Events (planned)

Predefined (not changeable)

Object: /SYCLO/
Subobject: /SYCLO/INB_TRANS

External ID
Message ID
Message Number
Text
Program
Transaction
User

SAP S/4HANA Cloud Data Replication

Available Events

Erroneous SAP S/4HANA Cloud Data Replication: The event is created for exceptions in SAP S/4HANA Cloud Data Replication.

Available Filters

Filters for Data Collection	Filters for Events (planned)
Predefined (not changeable) Object: DRF_OUTBOUND Subobject: ADHOC, CHANGES, DIRECTLY, INIT, MANUAL, ONLINE	Subobject External ID Message ID Message Number Text Program Transaction User

Filters for Data Collection

Filters for Events (planned)

Predefined (not changeable)

Object: DRF_OUTBOUND
Subobject: ADHOC, CHANGES, DIRECTLY, INIT, MANUAL, ONLINE

Subobject
External ID
Message ID
Message Number
Text
Program
Transaction
User

ABAP Gateway Errors

Available Events

Erroneous ABAP Gateway Errors: The event is created for ABAP gateway exceptions.

Available Filters

Filters for Data Collection	Filters for Events (planned)
Coming soon.	Service Name User Message Location Message Id

Extensibility Transport Management

Available Events

Erroneous Extensibility Transport Management: The event is created for exceptions in Extensibility Transport Management.

Available Filters

Filters for Data Collection	Filters for Events (planned)
Predefined (not changeable) Object: ATO Subobject: EXPORT, FORWARD, IMPORT	External ID Message ID Message Number Text Program Transaction User

Filters for Data Collection

Filters for Events (planned)

Predefined (not changeable)

Object: ATO
Subobject: EXPORT, FORWARD, IMPORT

External ID
Message ID
Message Number
Text
Program
Transaction
User

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