SAP Cloud ALM for Operations Expert Portal

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SAP Cloud ALM for Operations - Expert Portal

SAP Cloud ALM Capabilities

Business Process Monitoring

Overview
Content
Setup & Configuration
How-to Videos

Integration & Exception Monitoring

Overview
Content
Setup & Configuration
How-To Videos

Real User Monitoring

Overview
Content
Setup & Configuration
How-To Videos

Job & Automation Monitoring

Overview
Content
Setup & Configuration
How-To Videos

Synthetic User Monitoring

Overview
Content
Setup & Configuration

Health Monitoring

Overview
Content
Setup & Configuration

Business Service Management

Overview
Setup & Configuration

Intelligent Event Processing

Overview
Setup & Configuration

Landscape Management

Setup Managed Services / Systems
Supported Solutions

Operations Automation

Overview
Setup & Configuration

Additional Information

SAP Cloud ALM Help Portal

SAP Cloud ALM Support Portal

SAP Cloud ALM Demo Tenant

Hybrid Operations Whitepaper
Operations for SAP BTP with SAP Cloud ALM
SAP Cloud ALM Data Protection and Privacy
SAP Cloud ALM for Operations - Overview Presentation
Setup and Administration Guide for SAP Cloud ALM
What's New in SAP Cloud ALM

Business Process Monitoring

The Business Process Monitoring app in SAP Cloud ALM for operations supports the detect-to-correct lifecycle of SAP Cloud solutions along the end-to-end processes of the Intelligent Suite.

Business process monitoring aims to provide transparency about the end-to-end process health based on predefined key performance indicators (KPIs). It enables both line-of-business users and IT users to directly identify business process disruptions across the entire system landscape, and to react to anomalies before critical situations arise.

The objective of this app is to ensure smooth business operations without disruptions, and to increase the quality and performance of the business process execution.

For further details see the overview presentation.

The following end-to-end processes based of the Intelligent Suite are supported:

Recruit to Retire
Lead to Cash
Source to Pay
Design to Operate

Objectives

Business Process Monitoring (BPMon), as part of SAP Cloud ALM for operations, provides transparency over the end-to-end processes of the entire Intelligent Suite.

BPMon monitors the processes' health and detects anomalies during process execution and enables both LOB and IT users to directly identify process disruptions and react to them:

Identify business disruptions and exceptions in process execution based on pre-defined key performance indicators (KPIs)
Identify technical issues which have direct impact on mission critical processes with technical monitoring

This ensures smooth business operations without disruptions and increases the business process execution quality and performance.

Scope

Offer transparency into end-to-end processes based on predefined business process KPIs
Provide out-of-the box real-time monitoring across the entire Intelligent Suite
Reduce implementation effort by auto-discovery of relevant business process KPIs
Receive automatic alerts and provide automated corrective actions
Enrich operational business process information with application monitoring information
Predict business process anomalies before business is impacted
Process information will be retrieved from SAP Cloud ALM for implementation
Continuous development of further business process KPIs based on APIs provided by SAP Cloud Applications

Setup & Configuration

For more details on prerequisites, setup, housekeeping, and customer support, please check the Business Process Monitoring - Setup & Configuration page.

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Business Process Monitoring - Setup SAP SuccessFactors

Business Process Monitoring - Setup of SAP SuccessFactors

Prerequisites

To configure the integration of SAP SuccessFactors into the Business Process Monitoring app in SAP Cloud ALM, you need to fulfill the following prerequisites

A user in SAP SuccessFactors for the OData integration
- Further information on the required user settings and authorizations can be found here
SAP SuccessFactors service has been successfully added to the SAP Cloud ALM Landscape Management

Setup Steps in SAP Cloud ALM

You can create the HTTP endpoint in the Landscape Management app by following these steps:

Open the Landscape Management application from the launchpad.
Select your SAP SuccessFactors service of Service Type SAP SuccessFactors HXM Suite.
Choose the Name of the Cloud Service.
Open the Properties tab and note down the data center name*
- To find the data center your tenant is located in please follow SAP Note 2776694 - How can SuccessFactors end users find the datacenter where the instance is located
On the tab Endpoints, choose the Add button to create a new endpoint.
Enter a description, e.g. Endpoint for Business Process Monitoring.
Choose the use case Business Process Monitoring.
Adjust the root URL: Enter the production system API URL for your data center
- You can find the URL in SAP Note 2215682 - SuccessFactors API URLs for different data centers.
Select the authentication method BASIC and enter the following parameters:
- User: <user>@<companyID>
- Password: The password for the user
- For detailed information on the required user, see SAP Note 2613670 OData Reference Guide
Choose Save.
After the successful activation, the data collection will start, and the SAP SuccessFactors tenant will appear in the Configuration pane in the Business Process Monitoring application.

* If the data center is not available or you don't know it, please refer to the HXM Cloud Operations Portal -> Reference URLs -> BizX Production URLs.

Setup Video

Set Up Business Process Monitoring for SAP SuccessFactors

Prerequisites for this video:
- Create an SFAPI user in SAP SuccessFactors as described here
- You need a user with the role "Business Process Monitoring Administrator" in SAP Cloud ALM

Read article

Business Process Monitoring Content

Business Process Monitoring - Content

In the below table you can find all Key Performance Indicators (KPIs) which are offered by Business Process Monitoring in SAP Cloud ALM for Operations out of the box.

The following End-to-End Processes:

Lead to Cash
Source to Pay
Design to Operate
Recruit to Retire

in the following SAP solutions are supported:

SAP S/4HANA Public Cloud Edition
SAP S/4HANA Private Cloud Edition
SAP S/4HANA On-Premise Edition
SAP Business Suite
SAP SuccessFactors

Key Performance Indicators

Process	Key Performance Indicator (KPI)	SAP Solution
Lead to Cash	Sales Document Item Creation to Invoice Creation	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Sales Documents Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Sales Document Items Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Sales Documents with Delivery Block	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Sales Documents with Credit Block	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Sales Documents Open and Overdue to Delivery	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Open Sales Documents	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Incomplete Sales Documents	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Missing Fields in Incomplete Sales Document Items	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Rejected Sales Document Items	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Sales Documents with Billing Block	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Sales Document Items Overdue for Billing	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Cancelling Sales Invoices	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Distinct Errors During Billing Due Runs	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Outbound Deliveries Overdue for Goods Issue	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Outbound Delivery Items Overdue for Goods Issue Posting	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Outbound Deliveries Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Deliveries Overdue for Billing	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Delivery Items Overdue for Billing	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Deliveries Overdue for Picking	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Throughput of Outbound Goods Movements	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Distinct Errors During Delivery Due Processing (Sales)	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Overdue Sales Schedule Line Items	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Sales Invoices Not Posted to Accounting	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Overdue Open Items in Accounts Receivable (Customer Items)	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Sales Invoice Line Items Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Sales Invoices Posted	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Financial Postings	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Financial Line Items Posted	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Exceptions During Payment Runs	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Payment Runs per Company Code	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Open Items in General Ledger Accounts (FI-GL)	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Lead to Cash	Customer Projects with Overdue "To Bill" Revenue	SAP S/4HANA Public Cloud Edition
Lead to Cash	Customer Projects with "To Write Off" Amount	SAP S/4HANA Public Cloud Edition
Lead to Cash	Customer Projects with "To Postpone" Amount	SAP S/4HANA Public Cloud Edition
Source to Pay	Purchase Order Items Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Open and Overdue Purchase Requisition Items	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Purchase Requisition Items Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Purchase Orders Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Open and Overdue Purchase Order Items	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Blocked Purchase Order Items	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Purchase Order Items Created After Invoice	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Throughput of Inbound Goods Movements	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Inbound Deliveries Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Inbound Deliveries Overdue for Goods Receipt	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Inbound Delivery Items Overdue for Goods Receipt Posting	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Supplier Invoice Items Blocked for Payment	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Supplier Invoices Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Source to Pay	Overdue Open Vendor Items in Accounts Payable	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Production Orders Overdue for Final Confirmation	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Production Orders Overdue for Delivery Completion	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Production Orders Overdue for (Technical) Closure	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Overdue Production Orders Assigned to a Sales Document	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Process Orders Overdue for Release	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Process Orders Overdue for Final Confirmation	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Process Orders Overdue for Delivery Completion	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Process Orders Overdue for (Technical) Closure	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Overdue Process Orders Assigned to Sales	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Production Orders Overdue for Release	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Planned Orders with Opening Date in the Past	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Failed Goods Movements During Production Order Confirmation	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Failed Goods Movements During Process Order Confirmation	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Process Orders Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Production Orders Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Design to Operate	Plant Maintenance Orders or Customer Service Orders Created	SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite
Recruit to Retire	Job Requisitions Created	SAP SuccessFactors
Recruit to Retire	Job Requisitions with Applications	SAP SuccessFactors
Recruit to Retire	Job Requisitions Without Applications	SAP SuccessFactors
Recruit to Retire	Job Requisitions Closed	SAP SuccessFactors
Recruit to Retire	Job Requisition to Hiring (Time to Hire)	SAP SuccessFactors
Recruit to Retire	Candidates Created	SAP SuccessFactors
Recruit to Retire	Job Applications Modified	SAP SuccessFactors
Recruit to Retire	Job Applications in Status "Applied"	SAP SuccessFactors
Recruit to Retire	Job Applications in Status "Not Applied"	SAP SuccessFactors
Recruit to Retire	Job Offers Created	SAP SuccessFactors
Recruit to Retire	Job Offers Pending	SAP SuccessFactors
Recruit to Retire	Job Letters Created	SAP SuccessFactors
Recruit to Retire	Job Letters Pending	SAP SuccessFactors
Recruit to Retire	Send Date of Offer Letter to Candidate Response	SAP SuccessFactors
Recruit to Retire	Contracts Created	SAP SuccessFactors
Recruit to Retire	Contracts Created to Employee Start Date	SAP SuccessFactors

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Business Process Monitoring Setup & Configuration

On this page you can find details on prerequisites, setup, housekeeping, and customer support details for Business Process Monitoring in SAP Cloud Application Lifecycle Management for operations.

Prerequisites

Before you can monitor your processes with Business Process Monitoring in SAP Cloud Application Lifecycle Management, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.

For SAP S/4HANA and SAP Business Suite you need ST-A/PI version > 01U_731.

Please follow the Enabling SAP Cloud ALM APIs guide in SAP Help  to retrieve your API keys (Clientid and Secret) and Host Name which you will need during the configuration.

Setup

To setup Business Process Monitoring please follow the monitoring setup guide:

SAP S/4HANA Public Cloud Edition
SAP S/4HANA Private Cloud Edition
SAP S/4HANA On-Premise Edition
SAP SuccessFactors
SAP Business Suite

Housekeeping

As a Process Monitoring Administrator , you can now manage the retention time of single business documents and aggregated data as follows:

Retention Time (days) for Single Executions : Defines the time period for which data is retained for single executions (detailed business documents) for throughput KPIs.

Enter a value between 1 and 30 that is up to half as high as the retention time of aggregated data.

Retention Time (days) for Aggregated Executions : Defines the time period for which data is retained in the aggregated data history. Once the retention time for aggregated executions has passed, the data is deleted.

Enter a value between 2 and 365 that is at least twice as high as the retention time of raw data.

The specified retention times are valid for all monitored systems and services.

Be aware that SAP provides you in fair usage concept 8 GB HANA memory per month. If you extend the given memory you might need to subscribe additional memory blocks with our BTP service SAP Cloud ALM memory extension.

Customer Support

In case you encounter problems using or setting up Business Process Monitoring in SAP Cloud ALM, please report an incident using the following component:

SV-CLM-OP-BPM – Business Process Monitoring

Please select your SAP Cloud ALM tenant when reporting the incident.

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Business Process Monitoring - Videos

How to Set Up Business Process Monitoring

SAP S/4HANA, SAP Business Suite, SAP Employee Central Payroll

Set Up Monitoring for SAP S/4 HANA, SAP Business Suite or SAP Employee Central Payroll

Prerequisites for this video:
- Download the SAP Cloud ALM service key
- Find prerequisites in the ABAP system here

SAP S/4HANA Cloud

Set Up Business Process Monitoring for SAP S/4HANA Cloud

Prerequisites for this video:
- Download the SAP Cloud ALM service key
- You need a user with the role
  SAP_BR_ADMINISTRATOR in your SAP S/4HANA Cloud tenant

SAP SuccessFactors

Set Up Business Process Monitoring for SAP SuccessFactors

Prerequisites for this video:
- Create an SFAPI user in SAP SuccessFactors as described here
- You need a user with the role "Business Process Monitoring Administrator" in SAP Cloud ALM

How to Configure Business Process Monitoring

Configure Alerting

Configure Alerting in Business Process Monitoring

Prerequisites for this video:
- You need a user with the role "Business Process Monitoring Administrator" in your SAP Cloud ALM tenant

How to Use Business Process Monitoring

SAP SuccessFactors

Use Business Process Monitoring for SAP SuccessFactors

Prerequisites for this video:
- You need a user with the role "Business Process Monitoring Consumer" in your SAP Cloud ALM tenant

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