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SAP Cloud ALM for Operations

SAP Cloud ALM for Operations

SAP Cloud ALM for Operations

Key Features:

  • Features, functions and processes for operating your cloud centric solution landscapes.
  • Having a central entry point to operate your complete SAP landscape running on different technologies.

Learn more from the overview presentation (PDF) and the What's new in Q3/2022 (PDF). For the strategic overview on all of SAP's operations platforms, check out the whitepaper on "Operations of cloud-centric and hybrid SAP solution landscapes".

For further details, please check the SAP Cloud ALM for Operations - Expert Portal .

Register to the SAP Cloud ALM Quarterly Updates to learn about about new functionality in SAP Cloud ALM.

SAP Cloud ALM for Operations Overview

This video gives you an overall impression, how SAP Cloud ALM for operations can help you in minimizing operations costs and maximizing operations efficiency by giving you full transparency of your cloud solutions in a simplified and visualized way.

Please find more videos on SAP Cloud ALM for Operations on the official SAP Services and Support YouTube Channel.

Value Proposition

Ensure business continuity in your SAP landscape by monitoring and alerting - Increase operations efficiency by automating operational tasks - Avoid anomalies by proactive problem prediction.

  • SAP Cloud ALM for operations empowers customers to understand the health of SAP business solutions:

    • Provides full stack monitoring and alerting covering business processes, integration, users, applications, and the health of cloud services and systems​

    • Acts as collaboration platform between LOB and IT​

    • Allows to conduct root cause analysis on technical as well as on business process level​

  • SAP Cloud ALM for operations enables customers to increase operations efficiency by automating corrective actions as well as regular operations tasks​

  • SAP Cloud ALM for operations helps to predict anomalies in business process and application operations by event correlation and learning out of the collected data (AIOps)​

  • SAP Cloud ALM for operations provides transparency regarding availability of business services including business downtimes, business events and business SLA's

Functional Scope

Core Capabilities

  • Business Process Monitoring (PDF)

Business Process Monitoring

  • Provides transparency on end-to-end business processes within a distributed and hybrid solution landscape
  • Ensures smooth business operations without disruptions and increases the business process execution quality and performance
  • Monitors processes' health and detect anomalies during process execution including drill down in business documents
  • Alerts users directly on process disruptions and offers automated problem resolution via built-in operation flows
  • Delivers pre-defined process content including auto-discovery of relevant metrics to be switched on

  • Integration & Exception Monitoring (PDF)

Integration & Exception Monitoring

  • End-to-End monitoring by correlating single messages to end-to-end message flows across cloud services and systems
  • Monitoring of integration related exceptions
  • Support of peer-to-peer interfaces  as well as orchestrated integration
  • Closes gap between business and IT during problem resolution process (technical issue vs. business issue) by:
    • Alerting to notify responsible persons in business and IT about discovered integration related problems
    • Search and track single messages based on exposed business context attributes e.g. order numbers
    • Operations Automation to trigger operation flows context sensitively for automated correction of problems

  • Real User Monitoring (PDF)

  • Synthetic User Monitoring (PDF)

Real User Monitoring

  • Real User Monitoring provides transparency regarding performance as experienced by end users as well as the utilization of business functionality
  • Performance data is measured at frontend and server side to identify of root cause of performance problems (frontend, network, cloud service and/or on-prem system)
  • Utilization of SAP Passport technology allows to correlate performance data measured at frontend, cloud service and/or system side

Synthetic User Monitoring

  • Synthetic User Monitoring monitoring is based on scenario that reproduce typical end user access to a web application to monitor
  • As the scenarios are based custom Selenium IDE scripts, most of the web applications are supported.
  • Proactive detection: Scenarios are regularly executed on Selenium remote webdriver infrastructures. This 24/7 monitoring enables you to detect performance and availability issues early, potentially before the end-users face them.
  • Factual metrics: monitoring relies on the same scenarios being re-executed. This allows you to monitor the evolution of the performance and availability based on comparable metrics.

  • Job & Automation Monitoring (PDF)

Job & Automation Monitoring

  • Job & Automation Monitoring ensures business operations without disruptions and increases the business process execution quality and performance:
    • by monitoring job executions health and detection of anomalies during job execution
    • by directly alerting both business and IT users on disruptions and exceptions
    • by providing details at job execution level to enable fact based root cause analysis
    • by reducing configuration effort by making use of historical execution information
  • Job & Automation Monitoring is planned to be enhanced with operation flows to trigger corrective actions e.g. job restarts and job & automation analytics to enable trend analysis based on historical data

  • Health Monitoring (PDF)

Health Monitoring

  • Visualizes the health of cloud services and systems to identify service disruptions or degradations​
  • Allows to execute application health checks for SAP cloud services to check status of persistency, jobs, connectivity, …​

  • Supports health checks for customer built cloud services and on-prem systems including trends and usage metrics​

  • ​Provides embedded analytics to identify the root cause of discovered problem​
  • Health Monitoring is planned to be enhanced with embedded alerting including pre-defined operation flows to trigger corrective actions e.g. service restarts​

  • Business Service Management (PDF)

Business Service Management

  • Business service as collection of technical services (cloud service tenants or system clients) to represent business functionality
  • Definition of customer specific maintenance events at business service level
  • Propagation of externally communicated maintenance, disruptions or degradation events e.g. as exposed by Cloud Availability Center from technical services to business services as resulting business up/down times
  • Definition of service times based on service level agreements/ service contracts on business service level -> Measurement of actual availabilities at technical service level and consolidation to business service level -> Calculation of compliance to defined SLA's on business service level
  • IT related events e.g. maintenance notification defined at business service level will be cascaded down to technical service level e.g. users of involved technical services will receive maintenance notification

  • Intelligent Event Processing (PDF)

Intelligent Event Processing

  • Intelligent and unified processing of events coming from SAP Cloud ALM, other SAP sources or 3rd party senders (inbound unification)
  • Centralized and simplified configuration for event handling and routing rules (outbound unification) e.g. usage of same communication rules for alerting & business service management
  • Handling of events independently from Monitoring & Alerting, Event management focuses on Application & Business Process Operations events
  • Provides foundation of intelligent correlation of events coming from different sources e.g. correlation of manually generated with automatically generated alert

  • Operations Automation

Operations Automation

  • The Operations Automation service in SAP Cloud ALM for Operations allows to orchestrate and automate standard operations and error handling procedures related to the operations of cloud and hybrid landscapes.
  • The Operations Automation service integrates with SAP Workflow Management, SAP intelligent Robotic Process Automation, and SAP Automation Pilot

Customers Feedback

Benefits

  • Support for customers with cloud centric solution landscapes with an out-of-the-box, cloud native solution
  • Central entry point to operate your complete SAP landscape running on different technologies
  • Fast onboarding of your operations team
  • SAP Cloud ALM for operations gives customers the power to detect problems including automated alert management
  • Customers are empowered to understand the health of their solution and the efficiency of their operation
  • Provides end-to-end transparency for users, integration, applications, and business processes
  • Detect anomalies, and enables both LoB and IT users to identify disruptions and react to them
  • Intelligent and centralized configuration and processing of events from SAP Cloud ALM for operations.
  • Transparency regarding availability of business services including business downtimes, business events and business SLA's.

SAP Cloud ALM for Operations Expert Portal

SAP Cloud ALM for Operations - Expert Portal

SAP Cloud ALM Capabilities

Business Process Monitoring

  • Overview
  • Content
  • Setup & Configuration
  • How-to Videos

Integration & Exception Monitoring

  • Overview
  • Content
  • Setup & Configuration
  • How-To Videos

Real User Monitoring

  • Overview
  • Content
  • Setup & Configuration
  • How-To Videos

Job & Automation Monitoring

  • Overview
  • Content
  • Setup & Configuration
  • How-To Videos

Synthetic User Monitoring

  • Overview
  • Content
  • Setup & Configuration

Health Monitoring

  • Overview
  • Content
  • Setup & Configuration

Business Service Management

  • Overview
  • Setup & Configuration

Intelligent Event Processing

  • Overview
  • Setup & Configuration

Landscape Management

  • Setup Managed Services / Systems
  • Supported Solutions

Operations Automation

  • Overview
  • Setup & Configuration

Additional Information

SAP Cloud ALM Help Portal
SAP Cloud ALM Support Portal
SAP Cloud ALM Demo Tenant

  • Hybrid Operations Whitepaper
  • Operations for SAP BTP with SAP Cloud ALM
  • SAP Cloud ALM Data Protection and Privacy
  • SAP Cloud ALM for Operations - Overview Presentation
  • Setup and Administration Guide for SAP Cloud ALM
  • What's New in SAP Cloud ALM

Register to the SAP Cloud ALM Quarterly Updates to learn about about new functionality in SAP Cloud ALM.

Read article
Business Process Monitoring

Business Process Monitoring

The Business Process Monitoring app in SAP Cloud ALM for operations supports the detect-to-correct lifecycle of SAP Cloud solutions along the end-to-end processes of the Intelligent Suite.

Business process monitoring aims to provide transparency about the end-to-end process health based on predefined key performance indicators (KPIs). It enables both line-of-business users and IT users to directly identify business process disruptions across the entire system landscape, and to react to anomalies before critical situations arise.

The objective of this app is to ensure smooth business operations without disruptions, and to increase the quality and performance of the business process execution.

For further details see the overview presentation.

The following end-to-end processes based of the Intelligent Suite are supported:

  • Recruit to Retire
  • Lead to Cash
  • Source to Pay
  • Design to Operate

Objectives

Business Process Monitoring (BPMon), as part of SAP Cloud ALM for operations, provides transparency over the end-to-end processes of the entire Intelligent Suite.

BPMon monitors the processes' health and detects anomalies during process execution and enables both LOB and IT users to directly identify process disruptions and react to them:

  • Identify business disruptions and exceptions in process execution based on pre-defined key performance indicators (KPIs)
  • Identify technical issues which have direct impact on mission critical processes with technical monitoring

This ensures smooth business operations without disruptions and increases the business process execution quality and performance.

Scope

  • Offer transparency into end-to-end processes based on predefined business process KPIs
  • Provide out-of-the box real-time monitoring across the entire Intelligent Suite
  • Reduce implementation effort by auto-discovery of relevant business process KPIs
  • Receive automatic alerts and provide automated corrective actions
  • Enrich operational business process information with application monitoring information
  • Predict business process anomalies before business is impacted
  • Process information will be retrieved from SAP Cloud ALM for implementation
  • Continuous development of further business process KPIs based on APIs provided by SAP Cloud Applications

Setup & Configuration

For more details on prerequisites, setup, housekeeping, and customer support, please check the Business Process Monitoring - Setup & Configuration page.

Read article
Business Process Monitoring - Setup SAP SuccessFactors

Business Process Monitoring - Setup of SAP SuccessFactors

Prerequisites

To configure the integration of SAP SuccessFactors into the Business Process Monitoring app in SAP Cloud ALM, you need to fulfill the following prerequisites

  • A user in SAP SuccessFactors for the OData integration
    • Further information on the required user settings and authorizations can be found here
  • SAP SuccessFactors service has been successfully added to the SAP Cloud ALM Landscape Management

Setup Steps in SAP Cloud ALM

You can create the HTTP endpoint in the Landscape Management app by following these steps:

  1. Open the Landscape Management application from the launchpad.
  2. Select your SAP SuccessFactors service of Service Type SAP SuccessFactors HXM Suite.
  3. Choose the Name of the Cloud Service.
  4. Open the Properties tab and note down the data center name*
    • To find the data center your tenant is located in please follow SAP Note 2776694 - How can SuccessFactors end users find the datacenter where the instance is located
  5. On the tab Endpoints, choose the Add button to create a new endpoint.
  6. Enter a description, e.g. Endpoint for Business Process Monitoring.
  7. Choose the use case Business Process Monitoring.
  8. Adjust the root URL: Enter the production system API URL for your data center
    • You can find the URL in SAP Note 2215682 - SuccessFactors API URLs for different data centers.
  9. Select the authentication method BASIC and enter the following parameters:
    • User: <user>@<companyID>
    • Password: The password for the user
    • For detailed information on the required user, see SAP Note 2613670 OData Reference Guide
  10. Choose Save.
  11. After the successful activation, the data collection will start, and the SAP SuccessFactors tenant will appear in the Configuration pane in the Business Process Monitoring application.

* If the data center is not available or you don't know it, please refer to the HXM Cloud Operations Portal -> Reference URLs -> BizX Production URLs.

Setup Video

Set Up Business Process Monitoring for SAP SuccessFactors

  • Prerequisites for this video:
    • Create an SFAPI user in SAP SuccessFactors as described here
    • You need a user with the role "Business Process Monitoring Administrator" in SAP Cloud ALM

Read article
Business Process Monitoring Content

Business Process Monitoring - Content

In the below table you can find all Key Performance Indicators (KPIs) which are offered by Business Process Monitoring in SAP Cloud ALM for Operations out of the box.

The following End-to-End Processes:

  • Lead to Cash
  • Source to Pay
  • Design to Operate
  • Recruit to Retire

in the following SAP solutions are supported:

  • SAP S/4HANA Public Cloud Edition
  • SAP S/4HANA Private Cloud Edition
  • SAP S/4HANA On-Premise Edition
  • SAP Business Suite
  • SAP SuccessFactors

Key Performance Indicators

Process Key Performance Indicator (KPI) SAP Solution
Lead to Cash Sales Document Item Creation to Invoice Creation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Documents Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Document Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Documents with Delivery Block

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Documents with Credit Block

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Documents Open and Overdue to Delivery

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Open Sales Documents

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Incomplete Sales Documents

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Missing Fields in Incomplete Sales Document Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Rejected Sales Document Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Documents with Billing Block

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Document Items Overdue for Billing

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Cancelling Sales Invoices

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Distinct Errors During Billing Due Runs

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Outbound Deliveries Overdue for Goods Issue

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Outbound Delivery Items Overdue for Goods Issue Posting

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Outbound Deliveries Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Deliveries Overdue for Billing

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash

Delivery Items Overdue for Billing

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Deliveries Overdue for Picking

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Throughput of Outbound Goods Movements

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Distinct Errors During Delivery Due Processing (Sales)

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash

Overdue Sales Schedule Line Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Invoices Not Posted to Accounting

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Overdue Open Items in Accounts Receivable (Customer Items)

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Invoice Line Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Invoices Posted

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Financial Postings

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Financial Line Items Posted

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Exceptions During Payment Runs

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Payment Runs per Company Code

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash

Open Items in General Ledger Accounts (FI-GL)

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Customer Projects with Overdue "To Bill" Revenue SAP S/4HANA Public Cloud Edition
Lead to Cash Customer Projects with "To Write Off" Amount SAP S/4HANA Public Cloud Edition
Lead to Cash Customer Projects with "To Postpone" Amount SAP S/4HANA Public Cloud Edition
Source to Pay Purchase Order Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Open and Overdue Purchase Requisition Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Purchase Requisition Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Purchase Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Open and Overdue Purchase Order Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Blocked Purchase Order Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Purchase Order Items Created After Invoice

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Throughput of Inbound Goods Movements

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Inbound Deliveries Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Inbound Deliveries Overdue for Goods Receipt

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Inbound Delivery Items Overdue for Goods Receipt Posting

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Supplier Invoice Items Blocked for Payment

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Supplier Invoices Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Overdue Open Vendor Items in Accounts Payable

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Production Orders Overdue for Final Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Production Orders Overdue for Delivery Completion

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Production Orders Overdue for (Technical) Closure

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Overdue Production Orders Assigned to a Sales Document

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Process Orders Overdue for Release

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Process Orders Overdue for Final Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Process Orders Overdue for Delivery Completion

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Process Orders Overdue for (Technical) Closure

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Overdue Process Orders Assigned to Sales

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Production Orders Overdue for Release

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Planned Orders with Opening Date in the Past

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Failed Goods Movements During Production Order Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Failed Goods Movements During Process Order Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Process Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Production Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Plant Maintenance Orders or Customer Service Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Recruit to Retire

Job Requisitions Created

SAP SuccessFactors

Recruit to Retire

Job Requisitions with Applications

SAP SuccessFactors

Recruit to Retire

Job Requisitions Without Applications

SAP SuccessFactors

Recruit to Retire

Job Requisitions Closed

SAP SuccessFactors

Recruit to Retire

Job Requisition to Hiring (Time to Hire)

SAP SuccessFactors

Recruit to Retire

Candidates Created

SAP SuccessFactors

Recruit to Retire

Job Applications Modified

SAP SuccessFactors

Recruit to Retire

Job Applications in Status "Applied"

SAP SuccessFactors

Recruit to Retire

Job Applications in Status "Not Applied"

SAP SuccessFactors

Recruit to Retire

Job Offers Created

SAP SuccessFactors

Recruit to Retire

Job Offers Pending

SAP SuccessFactors

Recruit to Retire

Job Letters Created

SAP SuccessFactors

Recruit to Retire

Job Letters Pending

SAP SuccessFactors

Recruit to Retire

Send Date of Offer Letter to Candidate Response

SAP SuccessFactors

Recruit to Retire

Contracts Created

SAP SuccessFactors

Recruit to Retire

Contracts Created to Employee Start Date

SAP SuccessFactors

Read article
Business Process Monitoring Setup & Configuration

Business Process Monitoring Setup & Configuration

On this page you can find details on prerequisites, setup, housekeeping, and customer support details for Business Process Monitoring in SAP Cloud Application Lifecycle Management for operations.

Prerequisites

Before you can monitor your processes with Business Process Monitoring in SAP Cloud Application Lifecycle Management, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.

For SAP S/4HANA and SAP Business Suite you need ST-A/PI version > 01U_731.

Please follow the Enabling SAP Cloud ALM APIs guide in SAP Help  to retrieve your API keys (Clientid and Secret) and Host Name which you will need during the configuration.

Setup

To setup Business Process Monitoring please follow the monitoring setup guide:

  • SAP S/4HANA Public Cloud Edition

  • SAP S/4HANA Private Cloud Edition

  • SAP S/4HANA On-Premise Edition

  • SAP SuccessFactors

  • SAP Business Suite

Housekeeping

As a Process Monitoring Administrator , you can now manage the retention time of single business documents and aggregated data as follows:

  • Retention Time (days) for Single Executions : Defines the time period for which data is retained for single executions (detailed business documents) for throughput KPIs.

    Enter a value between 1 and 30 that is up to half as high as the retention time of aggregated data.
  • Retention Time (days) for Aggregated Executions : Defines the time period for which data is retained in the aggregated data history. Once the retention time for aggregated executions has passed, the data is deleted.

    Enter a value between 2 and 365 that is at least twice as high as the retention time of raw data.

The specified retention times are valid for all monitored systems and services.


Be aware that SAP provides you in fair usage concept 8 GB HANA memory per month. If you extend the given memory you might need to subscribe additional memory blocks with our BTP service SAP Cloud ALM memory extension.

Customer Support

In case you encounter problems using or setting up Business Process Monitoring in SAP Cloud ALM, please report an incident using the following component:

  • SV-CLM-OP-BPM – Business Process Monitoring

Please select your SAP Cloud ALM tenant when reporting the incident.

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