Public Sector CSM Role

The Public Sector Customer Success Manager plays a pivotal role in ensuring the successful adoption and ongoing value realization of GitLab's solutions within public sector organizations. This fully remote position requires building strong, strategic relationships with customers, advocating for their success, and serving as the primary liaison between clients and the GitLab ecosystem. You will drive measurable business outcomes, facilitate workshops, and provide expert guidance on deployment and best practices, ensuring customer satisfaction and advocacy.

Key Responsibilities

• Establish and maintain trusted advisor relationships with assigned public sector customers.
• Guide customers through deployment, adoption, and operational best practices, including creating Centers of Excellence.
• Facilitate workshops and regular touchpoints to help customers maximize the value of the GitLab platform.
• Monitor and report on customer progress toward key performance indicators, both internally and externally.
• Translate customer data and usage metrics into actionable recommendations and advice.
• Collaborate with Product Management, Engineering, Sales, and Professional Services to streamline customer experience.

Required Skills & Qualifications

• Proven experience in customer advocacy, post-sales, or professional services roles.
• Demonstrated experience supporting public sector clients.
• Understanding of Git, branching strategies, and software development lifecycle.
• Knowledge of continuous integration, continuous deployment, and DevSecOps practices.
• Excellent communication, presentation, and relationship-building skills.
• Ability to work autonomously in a fully remote, asynchronous environment.