Customer Support Specialist Role

New

Skills

Email Support Excel Team Collaboration Troubleshooting

Join MarginEdge, a technology-driven company founded by former restaurant operators, dedicated to simplifying restaurant management through innovative software solutions. As a Customer Support Specialist, you will provide exceptional support to restaurant clients, troubleshoot complex issues, and collaborate with internal teams to enhance customer satisfaction. This remote-friendly role offers a dynamic work environment with a strong culture focused on well-being, professional growth, and industry impact.

Key Responsibilities

Deliver excellent phone, Google Meet, and email support to restaurant clients, including coverage for west coast hours and occasional weekends.
Troubleshoot and resolve client issues related to MarginEdge’s software platform and restaurant operations.
Follow up with customers, providing timely updates on inquiries requiring extended resolution.
Continuously learn and stay updated on new software features and platform enhancements.
Collaborate effectively with cross-functional teams to resolve customer challenges and improve support processes.

Required Skills & Qualifications

Proficiency with customer support tools and point of sale systems.
Firsthand knowledge of the restaurant industry or hospitality management experience.
Strong understanding of MarginEdge’s software and restaurant management applications.
Excellent verbal and written communication skills for client and team interactions.
Advanced Excel skills, including experience reviewing financial reports.
Passion for customer service and creative problem-solving.
Ability to manage internal workflows and adhere to company policies.
Experience in account management or supporting small businesses is a plus.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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