Remote Onboarding Enablement Manager

New

Skills

Communication Skills Customer Experience Data Analysis Project Management

Mercury is seeking a talented Onboarding Enablement Manager to join our fully remote team. As a key team member, you will play a pivotal role in developing, executing, and optimizing the onboarding process for our innovative banking platform, tailored for startups. This is a full-time opportunity open to candidates across Canada and the United States.

Job Overview
  • Lead and optimize onboarding initiatives for new customers and employees.
  • Collaborate with cross-functional teams to ensure seamless onboarding experiences.
  • Support Mercury’s mission to deliver best-in-class banking solutions for startups.
Key Responsibilities
  • Design and implement onboarding programs for clients and internal teams.
  • Develop training materials and enablement resources.
  • Continuously assess and improve onboarding processes based on feedback and metrics.
  • Coordinate with product, customer success, and operations teams.
  • Monitor and report on onboarding effectiveness and key performance indicators.
Required Skills & Qualifications
  • 3+ years experience in onboarding, enablement, or training management.
  • Strong project management and organizational skills.
  • Excellent communication and collaboration abilities.
  • Experience working with remote and cross-functional teams.
  • Understanding of SaaS products or fintech preferred.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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